Customer Service Agent- ATL Atlanta Airport

2 weeks ago

Atlanta, United States Enterprise Holdings Full time

Overview:

Get on the fast track to a more rewarding position with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development. We are a multi-billion-dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.

National and Alamo has an exciting opportunity for a Full Time Customer Service Agent at the Atlanta Airport. The Customer Service Agent provides a superior, friendly, and efficient transaction at time of rental using the company approved sales and service techniques. Facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental experience. Performs all responsibilities with a focus on the wants and needs of our customers and in accordance with our Quality Standards.

The starting rate for this position is $17.50/ hour plus a $2/ hour differential for hours worked between 12AM and 6AM.

We Offer:

  • Paid time off
  • Employee discount
  • Retirement savings plan including 401k with matching profit sharing
  • Health Insurance
  • Life Insurance
  • Dental Insurance
  • Vision Insurance
  • Training and development
Responsibilities:
  • Make eye contact and greets all customers; identify and attend to customer by name, verify rental agreement and reservation, thank each customer at the conclusion of their transaction.
  • Answer customer questions and provide assistance based on each customer's needs and requests, by brand. In some locations, which offer both brands, this job responsibility requires keen understanding of the differences between products and services offered by both.
  • Ensure a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes; review rental parameters with all customers to ensure a complete understanding of rates and service charges, verify return date and time on the rental agreement is accurate and reviews all charges at the time of vehicle return.
  • Prepare Rental Agreement Folder with all required information. Offer all customers assistance with directions, maps, local area information and appropriate service information.
  • Answer telephone in a friendly, helpful and prompt manner.
  • Work on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty.
  • Maintain appearance of rental counters and customer areas to present a neat, orderly and safe condition; ensure counter is stocked with appropriate supplies to provide smooth and effective counter service.
  • Assist customers within the queue to minimize any wait time and provide the most efficient service possible.

Equal Opportunity Employer/Disability/Veterans

Qualifications:
  • Must be at least 18 years of age.
  • High School Diploma or G.E.D. required.
  • Minimum of 1 year experience handling customer service responsibilities.
  • Must be able to understand, read, write, and speak English.
  • Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents within the past 3 years. No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI).
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • Must be willing to accept the starting pay of $17.50/hour (plus a $2/ hour differential for hours worked between 12AM and 6AM).
  • Apart from religious observation, must be able to work the following schedule:
    • Wednesday - Sunday 5PM - 1AM

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