Operations Associate

4 weeks ago

Atlanta, United States The Private Suite LLC Full time
Job DescriptionJob Description

Who We Are

PS is a luxury hospitality company that builds and operates private terminals for commercial flights. PS currently operates at Los Angeles International Airport and Hartsfield-Jackson Atlanta International Airport and is developing new terminals at Dallas Fort Worth International Airport and Miami International Airport. Far removed from the chaos of the surrounding airport and just steps away from the airfield, PS offers the ease, privacy, and security of the private flight experience for commercial travel.

With unprecedented access, PS has the only private partnership with both TSA and Customs and Border Protection, our guests move seamlessly through arrivals and departures. A team of expert Agents works behind the scenes to choreograph every step of the pre- or post-flight experience. Sail through our private, line-free TSA screening, access dedicated customs and immigration services on arrival, and relax as our trained drivers escort you across the airfield directly to/from your aircraft. All without stepping inside the Airport. Guests also enjoy private suites, chef-prepared food, spa services, and more, all while our Control Room coordinates with government, security, and airline officials to ensure the utmost efficiency, safety, and privacy.

Waiting in lines, maneuvering through crowds, and handling unwieldy luggage are things of the past at PS. So is the airport experience you’ve come to know. PS is a new alternative to commercial air travel, with unwavering service, seamless access, and inspired experience.

PS aims to be in every major airport in the US.


The Role: Operations Associates

At the start of each day, an Operations Associate is assigned a caseload of members and expected to learn everything about their members’ travel itinerary including flight details, ground transportation arrangements, and any specific preferences. Operation Associates are tasked with ensuring high-profile clients receive unparalleled service during their time at PS, meaning an Agent must possess the foresight to anticipate and cater to every need of the members.

Operations Associates receive continuous training and ongoing support from our onsite Control Center to aid in carrying out a successful client experience. Agents are trained to transport members across the active ATL airfield to and from airport gates and do so safely and efficiently. Becoming a proficient driver on the airfield and an expert on the ATL layout and operation is imperative to an Agent’s success.

Due to the unique operational needs and scheduling of the airport and the airlines it serves, PS requires all Operations Associates to maintain open availability on the days they are scheduled to work. Start Times for their 8-hour shifts will be altered to meet the requirements of the airlines and the scheduling of customers' reservations.

Responsibilities & Expectations

  • Greet members/clients at the airport gates and arriving members at PS.
  • Assist with Member luggage and carry-ons in accordance with approved standard operating procedures.
  • Operate the following styles of motor vehicles on the ATL Restricted Airfield: Full-Size Sedans, Full-Size SUVs, and 11-person passenger vehicles.
  • Escort members/clients to their suites and explain the room facilities and layout.
  • Escort members/clients through the TSA screening process, across the airfield and to their departing gates in accordance with approved standard operating procedures.
  • Escort members/clients from their arrival gates to PS in accordance with approved standard operating procedures.
  • Provide gracious, attentive, and friendly service.
  • Other duties as required: PS is a dynamic environment; flexibility from associates is required. Performing other job duties as assigned.


Requirements

  • Experience in a customer service, airline and/or hospitality industry related leadership role preferred.
  • PS is a 24-hour facility and as such we require fully open schedule availability and flexibility for all positions within our operations departments.
  • Experience working with high end clients in a luxury hospitality setting required.
  • Minimum education requirement of High school Diploma/GED
  • Georgia Driver's License in good standing, active for minimum 1 year
  • Pass a pre-employment drug screening + background check.
  • Collection of SSN as part of the background check process will be required.
  • Must be authorized to work in the United States for any employer. (In Accordance with the U.S. Department of Homeland Security regulations, specific residency requirements must be met for all Operations Associates. Please see the attached for details.)

Employee Benefits

  • Employee benefits include medical, dental, vision, life insurance, long-term and short-term disability.
  • 401K retirement plan with company matching.
  • Health and Dependent care FSA and HSA with company matching.
  • Merit-based raises and bonuses
  • 12 PTO Days / 6 Paid Sick Days Prorated Annually
  • Monthly gym membership and cell phone reimbursement
  • A great career path with promotion opportunities.

Overtime opportunities available. This is a full-time role.

PS is an equal-opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis. PS considers for employment qualified applicants with criminal histories consistent with applicable federal, state, and local law.

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