Patient Support Specialist

4 weeks ago

Arlington, United States Advantia Health Full time

Advantia is transforming healthcare for all women - setting a higher standard of care and convenience while reducing unnecessary costs. Compassion and value inspire everything we do. We take time to listen, answer questions completely, and offer helpful technology between visits so that our patients are empowered and at ease. Alongside coordinated care, Advantia is pioneering care models that align incentives with the best interests of women and their families.

Advantia is expanding quickly through organic growth and acquisitions, providing direct care through more than 200 providers across 60 locations, serving over 430,000 patients at our OB-GYN and coordinated specialist offices. Advantia also enables health plans, state health organizations, hospital systems, and employers to deliver high-value care through technology products.

Learn more at: www.AdvantiaHealth.com

About the role:

The Bilingual Patient Support Specialist is responsible for responding to patient inquiries regarding insurance benefits, patient responsibility, insurance updates, payment plans, eligibility and claims in a confidential, professional, and ethical manner. Communication to patients must be
timely and documented in Athena.

Job Responsibilities:

  • Handle Spanish-speaking patient calls across Advantia practices.
  • Respond to patient questions via telephone, e-mail, and written correspondence regarding insurance benefits, provider contracts, patient responsibility, eligibility and claims in a confidential, professional, and ethical manner.
  • Resolve patient issues and complaints in a timely manner.
  • Establish payments plans as requested.
  • Document Athena with clear, concise and thorough notes.
  • Respond to patient calls/requests within 48 hours of initial request.
  • Research and analyze data to address operational challenges and customer service issues.
  • Report any trends to management.
  • Provide patients with requested information, including those that are difficult and upset.
  • Work Collection agency inquiries and referrals.
  • Assist with other billing/collection duties, as needed.
Qualifications:
  • At least 2 years of Athena, EMR system experience.
  • At least 1 year of OB/GYN billing experience.
  • Solid understanding of health insurance plans, billing functions, and electronic medical records.
  • Excellent customer service, multi-tasking, and time management skills.
  • Ability to achieve team goals while demonstrating organizational values and utilizing resources responsibly.
  • Proficient computer skills; working knowledge of billing software and/or electronic medical record.
  • Competent in written and verbal communication, as well as interpersonal communication skills.
  • Ability to adapt to a constantly changing environment.
  • Ability to work independently in a remote setting.
  • Be accountable, when you uncover an issue or trend, assess and report what is happening in terms of impact, making improvements, and course correcting along the way.

Please note: Advantia Health is dedicated to providing unparalleled healthcare to our customers by employing the most highly-qualified individuals. If you are selected for further consideration, you will be subject to a background investigation. COVID-19 and Flu vaccination is a required condition of employment.

Advantia Health is an Equal Opportunity Employer that is committed to global diversity: It is a place where good people want to work, and customers want to continue to engage in EOE M/F/D/V.

  • Patient Service Specialist

    4 weeks ago

    Arlington, United States Select Medical Full time

    Overview When patients enter our center in Arlington, we want them to have an exceptional experience - starting at the front desk. That's where you come in. As a patient service specialist, you'll manage both the patient side and business side of our center. The front desk is your station to be a patient advocate, communicate with individuals via email and...

  • Pharmacy Patient Care Specialist

    3 weeks ago

    Arlington, United States Pharmacy Solutions Full time

    Job DescriptionJob DescriptionJob Description for Pharmacy Patient Care Specialist:As a Pharmacy Patient Care Specialist, you will play a crucial role in our customer-centric approach by efficiently handling incoming calls, assisting patients with prescriptions, addressing customer inquiries, and facilitating the transfer of potential leads to our sales...

  • Patient Service Specialist

    4 weeks ago

    Arlington, United States Select Physical Therapy Full time

    Overview: When patients enter our center in Arlington, we want them to have an exceptional experience starting at the front desk. Thats where you come in. As a patient service specialist, youll manage both the patient side and business side of our center. The front desk is your station to be a patient advocate, communicate with individuals via email and...

  • Patient Access Specialist

    3 weeks ago

    Arlington, United States Kolmac Integrated Behavioral Health Concerted Care Group (CCG) Full time

    Overview: **Kolmac Integrated Behavioral Health** **and Concerted Care Group (CCG) **is a leading outpatient treatment provider in the Mid-Atlantic region. We are committed to treating individuals whose lives have been impacted by substance use and mental health disorders. We do this by providing compassionate and evidence-based treatment, aimed at improving...

  • IT Support Specialist

    4 weeks ago

    Arlington, United States Northeastern University Full time

    About the Opportunity Job Summary Reporting to the Director of Global IT Services, this position will be housed on the Arlington campus, and 100% on-site. They will provide technical support to their campus and remote support in conjunction with the Global IT team to Northeastern’s global campuses. The IT Support Specialist provides coordination and...

  • Patient Service Specialist

    2 weeks ago

    Arlington, United States Select Physical Therapy Full time

    Overview: Check out the video below for additional insight into the work of our Patient Service Specialists! **Schedule**: - Location: Arlington, VA - Type of Employment: Fulltime - Hours: Weekdays (7am to 3:30pm and 10:30am to 7pm) - Salary: Starting at $17/hour (Pending experience) **Responsibilities**: In this role, typical responsibilities include...

  • IT Support Specialist

    4 weeks ago

    Arlington, United States Digital Room LLC Full time

    Job DescriptionJob DescriptionSalary Range:24.04 To 28.85 (USD) AnnuallyJob descriptionThe role of the IT Support Specialist is to provide support for all staff and users at Digital Room. The IT Support Specialist is responsible for resolving support requests, meeting customer satisfaction, and continuous service delivery demands. IT Support staff work in a...

  • IT Support Specialist

    3 weeks ago

    Arlington, United States Digital Room LLC Full time

    Job DescriptionJob DescriptionSalary Range:24.04 To 28.85 (USD) AnnuallyJob descriptionThe role of the IT Support Specialist is to provide support for all staff and users at Digital Room. The IT Support Specialist is responsible for resolving support requests, meeting customer satisfaction, and continuous service delivery demands. IT Support staff work in a...

  • Customer Support Specialist

    4 weeks ago

    Arlington, United States StraighterLine, Inc. Full time

    At StraighterLine we are on a mission to help students succeed! **About Us** StraighterLine is a brand focused on student success in online higher education. The Customer Support Specialist is a critical member of the Support Services Team as the main point of contact for active learners navigating their journey post enrollment through course completion &...

  • IT Support Specialist

    2 weeks ago

    Arlington, United States Orhan Yankin LLC Full time

    Job Summary: **Responsibilities**: - Provide technical support for both hardware and software issues - Manage the configuration and operation of computer operating systems - Monitor the system daily and respond immediately to security or usability concerns - Troubleshoot systems and network problems, diagnosing and solving hardware or software faults - Set...

  • Deskside Support Specialist

    4 weeks ago

    Arlington, United States GCyber Full time

    GCyber is hiring a **Deskside Support Specialist **to support the Office of the Military Commissions (OMC). Although this position is located in the NCR, there will be occasional travel to Guantanamo Bay, Cuba. As the **Deskside Support Specialist,** you will: - Provide IT Help Desk support to include providing accurate and timely customer feedback,...

  • Patient Service Specialist

    4 weeks ago

    Arlington, United States Baylor Scott & White Institute for Rehabilitation Full time

    Overview Baylor Scott & White Institute for Rehabilitation Location: Arlington, TX (Cooper) Patient Service Specialist (PSS) Hours: vary between Monday - Friday 7am - 7pm Full Time Compensation depends upon candidate’s years of experience and internal equity. This is an entry-level position. Starting salary: $18 per hour based off...

  • Patient Service Specialist

    3 weeks ago

    Arlington, United States Select Medical Full time

    Overview Baylor Scott & White Institute for Rehabilitation Location: Arlington, TX (Cooper) Patient Service Specialist (PSS) Hours: vary between Monday - Friday 7am - 7pm Full Time Compensation depends upon candidate's years of experience and internal equity. This is an entry-level position. Starting salary: $18 per hour based off...

  • Technical Support Specialist

    1 month ago

    Arlington, United States Convergenz Full time

    SECRET clearance REQUIREDProvides advanced technical advice and guidance on installation, adaptation, configuration or enhancement of Company technical products, programs. Performs Tier III problem resolution on the telephone with users, walks the user through a series of steps to determine problem and classify level, priority and nature of the problems and...

  • Imaging Support Specialist Analyst, PRN

    3 weeks ago

    Arlington, United States VHC Health Full time

    Imaging Support Specialist Analyst, PRN Job Description Purpose & Scope: Responsible for operating telephone communication system between general public, patients, physicians, and staff in a timely and professional manner. Answer multi-line phones, takes messages, page physicians and staff, triage calls and route them to appropriate personnel and...

  • plant operations support specialist

    2 weeks ago

    Arlington, Virginia, United States County of Arlington Virginia Full time

    This is a re-opening to expand the pool of qualified candidates. If you have already applied for this position, there is no need to re-apply unless you wish to update your application. The Water Pollution Control Bureau (WPCB) within the Department o Support Specialist, Operations, Operations Manager, Specialist, Wastewater, Process Control, Manufacturing

  • Technical Support Specialist

    6 days ago

    Arlington, United States AllSTEM Connections Full time

    1 Year Contract100% On-SiteArlington, VA**No Visa Sponsorship**No C2COur client is a global leader in digital workplace solutions, empowering organizations to transform the way they work and harness the full potential of their information. With a rich history of innovation spanning decades, they are committed to delivering exceptional service and support to...

  • Technical Support Specialist

    7 days ago

    Arlington, United States AllSTEM Connections Full time

    1 Year Contract100% On-SiteArlington, VA**No Visa Sponsorship**No C2COur client is a global leader in digital workplace solutions, empowering organizations to transform the way they work and harness the full potential of their information. With a rich history of innovation spanning decades, they are committed to delivering exceptional service and support to...

  • Residential Support Specialist

    4 weeks ago

    Arlington, United States Pathway Homes, Inc Full time

    Pathway Homes is a private, nonprofit organization providing housing and services for adults with mental illness and other co-occurring disorders. We are seeking highly compassionate and motivated individuals to join our Assisted Living team in Arlington. Our assisted living residential programs specifically serve adults with mental illness and other...

  • IT Support Specialist

    2 weeks ago

    Arlington, United States Digital Room LLC Full time

    Job DescriptionJob DescriptionWe are actively hiring for the position of IT Support Specialist for our plant in Arlington, TX Shift: 9 AM to 5 PMDuties & ResponsibilitiesTo diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications.To assist all our users with any logged...