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Customer Support Agent

2 months ago

Deerfield Beach, United States Aaron's Full time

We are Aaron's - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job - it is a career with purpose.

Summary

The Customer Support Agent is responsible for supporting the retail locations store teams, BrandsMart Leasing customers, and at times the Operations Hub. This could include, but is not limited to, explaining the lease application process and lease transaction, explaining the benefits of auto pay, conducting quality control calls, handling customer service issues, retail location service issues, taking payments, and handling customer opportunities. This team member upholds the culture and standards of our Company. The Customer Support Agent must constantly strive to meet all business goals and exceed customer expectations. This is a new position and will evolve over time, resulting in additional responsibilities being added.

Duties and Responsibilities

  • Partner with the retail team members to deliver a seamless customer experience throughout the lease transaction process while delivering excellent customer service to foster business growth and high level of customer satisfaction.
  • Complete quality control calls on all new lease agreements.
  • Ensure that accurate customer record(s) are entered and maintained in the Company's computer system(s)
  • Handle customer service opportunities and review such opportunities with their supervisor.
  • Achieve and maintain the highest level of compliance with applicable policies, procedures, regulations, and laws.
  • Answering phone calls from customers and retail locations.
  • Researching delivery issues.
  • Handling customer cancelations, exchanges, and returns in retail locations.
  • Researching leases to ensure that items are not being leased that should not be and reporting to supervisor when there is an issue.
  • Contacting customers to let them know that they still have purchase power.
  • Ensuring the customer understands the lease to own agreement with customer during the follow up call.
  • Auditing lease agreements to ensure they get transferred to the operations Hub.
  • At times assisting the operations hub with taking payments or certain collection activities.
  • Ensuring and researching that all credits have been issued to BML from retail locations.
  • Any other responsibilities, tasks, or duties as assigned.
Aaron's Total Rewards

Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes:
  • Sundays off
  • Employee assistance program
  • Employee purchase program with exclusive discounts
  • Physical and financial well-being programs
  • Tuition reimbursement
  • Employee Business Resource Groups
  • 401(k) plan with contribution matching
  • Paid time off, including vacation days, sick days, and holidays
  • Life and disability insurance
  • Medical, dental and vision insurance
  • Paid paternal leave
  • Stock purchase plans
  • Pay on Demand
**Benefits vary based on full- and part-time employment status.

Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.

About Aaron's
At Aaron's we offer sales and lease-to-ownership of specialty items including furniture, consumer electronics, home appliances, and accessories throughout the United States and Canada. Our customers shop at Aaron's for the same reason you should choose us for the next step in your career - our ability to positively influence people's lives. If you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today.

Aaron's is committed to creating a diverse and inclusive work environment, celebrates our team members' differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact hrsupport@aarons.com.
Aaron's is an Equal Opportunity Employer.

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Other details
  • Job Family RTO
  • Job Function Administrative Support
  • Pay Type Hourly
  • Min Hiring Rate $15.00
  • Max Hiring Rate $18.00


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