Remote Bilingual Customer Service Agent

4 weeks ago

Birmingham, United States Disabled Veteran Solutions Full time

14.00-14.50 per hour | Birmingham, AL, USA | Hourly | Full Time

Disabled Veteran Solutions is seeking experienced Inbound Customer Service Representatives to support government-based contracts in security, health and human services, and state benefits.

At DVS, we pride ourselves in our excellent communication skills and are motivated to provide exceptional customer service. With this position, representatives will provide customer service and work to resolve customer inquiries.

You will utilize your skills with every contact to achieve the following:

Responds to inbound call inquiries.

Assist callers navigating/troubleshooting equipment and open escalated technical support tickets when necessary.

Assist callers with scheduling appointment times at selected locations.

Open escalated technical support tickets when necessary.

Responsible for creating and maintaining excellent documentation of all calls, questions, complaints, etc

Initiates outbound calls to respond to inquiries and to follow-up with previous contacts.

Responds to all inquiries in a professional, friendly, and timely manner.

Requirements:

Ability to work remotely, including reliable, high-speed Internet; the ability to troubleshoot common computer issues; and a private, dedicated workspace is required.

Must have a computer (laptop or desktop, Mac and Chromebooks are not compatible with platform), monitors, and a USB-wired headset.

Minimum of High School diploma required: additional education preferred.

Must be able to successfully pass criminal background check.

Clear and concise verbal communication skills

Ability to build rapport with callers.

Must be available between the hours of 9am - 9pm EST, Monday-Friday.

Bilingual in English and Spanish.

While DVS employment is open to all, DVS desires to reward Veterans and Military Families for their service by offering meaningful and respect-filled employment. You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

About Disabled Veteran Solutions

Disabled Veteran Solutions is a nationally recognized provider of outsourced business process outsourcing services with a dedication to high standards of excellence. As a Service-Disabled Veteran Owned Small Business, service and quality are central to our mission. Additionally, adaptability and experience provide the edge which makes Disabled Veteran Solutions extremely successful in exceeding client expectations.

  • Remote Customer Service Agent

    2 months ago

    Birmingham, Alabama, United States Pro Talk Desk INC. Full time

    Position Overview:Pro Talk Desk INC is currently seeking Remote Call Center Agents to join our team. As a key player in our customer service operations, you will play a crucial role in addressing customer inquiries, resolving issues efficiently, and promoting our products and services with professionalism and enthusiasm. We are searching for individuals who...

  • Remote Customer Service Agent

    1 week ago

    Birmingham, Alabama, United States Pro Talk Desk INC. Full time

    Position Overview:Pro Talk Desk INC is currently seeking Remote Call Center Agents to join our team. As a key player in our customer service operations, you will play a crucial role in addressing customer inquiries, resolving issues efficiently, and promoting our products and services with professionalism and enthusiasm. We are searching for individuals who...

  • Remote Customer Service Agent

    2 months ago

    Birmingham, United States Pro Talk Desk INC. Full time

    Position Overview: Pro Talk Desk INC is currently seeking Remote Call Center Agents to join our team. As a key player in our customer service operations, you will play a crucial role in addressing customer inquiries, resolving issues efficiently, and promoting our products and services with professionalism and enthusiasm. We are searching for...

  • Bilingual Customer Service Representative

    2 weeks ago

    Birmingham, United States Sequence Health Full time

    Job DescriptionJob DescriptionSequence Health is working to provide superior patient conversion solutions to healthcare organizations. Our value system is centered around continuously improving the patient healthcare experience. We pride ourselves on hiring team members who can work independently but also enjoy being part of a team and like to continuously...

  • Bilingual Customer Service Representative

    1 week ago

    Birmingham, United States Sequence Health Full time

    Job DescriptionJob DescriptionSequence Health is working to provide superior patient conversion solutions to healthcare organizations. Our value system is centered around continuously improving the patient healthcare experience. We pride ourselves on hiring team members who can work independently but also enjoy being part of a team and like to continuously...

  • Customer Service Representative

    3 weeks ago

    Birmingham, United States Ryan Goolsby - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...

  • Customer Service Representative

    3 weeks ago

    Birmingham, United States Ferlincia Patterson - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer...

  • Customer Service Representative

    1 week ago

    Birmingham, United States Quin Hampton - State Farm Agent Full time

    Position OverviewState Farm Insurance Agent located in Birmingham, AL is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Quin Hampton Insurance Agency, you will build and develop customer relationships within the community to promote State Farm products including auto, home, and life...

  • Customer Service Counter Agent

    1 week ago

    Birmingham, United States Budget Rent A Car Full time

    Job Type Full-time Description Are you looking for a challenging, energized environment with equal opportunity for learning and growth? Look no further!! As a Customer Counter Agent you will assist in the completion of customer transactions while providing superior customer service. Open and close rental contracts. Address customer inquiries, such as,...

  • Customer Service Counter Agent

    4 weeks ago

    Birmingham, United States Budget Rent A Car Full time

    Job Type Full-time Description Are you looking for a challenging, energized environment with equal opportunity for learning and growth? Look no further!! As a Customer Counter Agent you will assist in the completion of customer transactions while providing superior customer service. Open and close rental contracts. Address customer inquiries, such as,...

  • Insurance Account Position

    2 weeks ago

    Birmingham, United States Eric O. King - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Insurance Account Position - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If...

  • Insurance Staff Position

    2 weeks ago

    Birmingham, United States Eric O. King - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewState Farm Insurance Agent located in Hoover, AL is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Eric O. King - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home and...

  • Insurance Account Representative

    3 weeks ago

    Birmingham, United States Alyssa Holloway - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition Overview:Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.Responsibilities:Establish...

  • Customer Relations Representative

    2 weeks ago

    Birmingham, United States Kurt Adams - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewDo you have aspirations to run your own business? If so, you may want to consider working in the office of Kurt Adams - State Farm Agent. As a member of our agency team, you have an opportunity to experience first-hand what it takes to be a State Farm Agent. You will build and develop customer relationships...

  • Customer Relations Representative

    1 week ago

    Birmingham, United States Kurt Adams - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewDo you have aspirations to run your own business? If so, you may want to consider working in the office of Kurt Adams - State Farm Agent. As a member of our agency team, you have an opportunity to experience first-hand what it takes to be a State Farm Agent. You will build and develop customer relationships...

  • Customer Relations Representative

    4 days ago

    Birmingham, United States Amy Smith Gardner - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Relations Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer...

  • Financial Services Representative State Farm Agent Team Member

    2 weeks ago

    Birmingham, United States Jud Bennett - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...

  • Financial Services Representative State Farm Agent Team Member

    1 week ago

    Birmingham, United States Jud Bennett - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...

  • Agent's Assistant

    3 weeks ago

    Birmingham, United States Elizabeth Ross - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Agent's Assistant - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you...

  • Agent's Assistant

    1 week ago

    Birmingham, United States Elizabeth Ross - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Agent's Assistant - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you...