Customer Success Manager
1 month ago
Imagine yourself being able to help small business owners open their doors faster, ensuring our tax dollars are accounted for, creating safer infrastructure, modernizing the permitting process, and assisting with disaster recovery. The work you do here every day has a meaningful impact on people's lives
OpenGov is a 2023 Top Workplaces USA award winner and a Forbes America's Best Startup Employer
Join our smart, fun, and humble team to experience the most rewarding career of your life
Job Summary:
Within the CS function, the Customer Success Management (CSM) team is the one responsible for maintaining and growing the business relations between us and our customers. This position will be responsible for understanding the customer's goals, pain points, and workflows in order to successfully drive product adoption, retention, and program expansion. CSMs will use their ability to influence decision makers and their experience driving complex process changes to successfully position OpenGov solutions and best practices to ensure maximize value to the customer. Responsibilities:
- KPIs (MBO): Adoption (usage), Program Expansion, Relationships and Satisfaction (NPS) and Commercial (retention and upsells)
- Use a consultative approach to drive platform adoption, engagement and expansion across a territory of 40-80 government customers
- Build strong relationships with customers and make them OpenGov evangelists, ensuring high customer retention and satisfaction rates
- Become the go-to person and escalation point for issues and opportunities by key personnel at the customer
- Monitor customers' health, usage and ongoing/changing needs and execute playbooks to assist them in maximizing value from our solutions
- Maintain a deep understanding of the product and communicate features and functionality that will improve their workflow
- Develop and execute plans to expand relations with the customers at both elected and appointed official levels, in a multitude of ways: electronic, direct, face-to-face
- Understand the agencies' "big picture", proactively position value, and assist with execution, Support the Professional Services and Technical Support teams in deploying solutions, training customers and driving more effective usage
- Compliment key product discussions by gathering and communicating customer feedback and feature requests
- Occasionally travel to meet customers in-person, identify expansion opportunities, manage upsells on your own and coordinate / tee-up cross-sell with sales executives
- 4-8 years of experience in Customer Success Management within a fast-growing company
- Ability to adapt to a rapidly changing product and respond strategically to customer needs
- Proven experience working at SaaS companies and solutions
- Strong interpersonal skills and track record of building collaborative relationships
- Familiarity with sales cycles in competitive marketsTechnical aptitude and proficiency with Salesforce as well as emerging CS solutions like CSM platforms (i.e. Gainsight, Komiko, etc), in-app guidance, marketing automation, and more
- Experience with government budgeting concepts and practices and/or finance/budgeting solutions is a plus
- Exceptional presentation, organizational, and communication skills (both written and verbal)
The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate's geographical location. What makes OpenGov unique
Leadership: CEO Zac Bookman (MPA from Harvard and JD from Yale) is truly a mission-driven CEO. He was named one of the 100 most Intriguing Entrepreneurs by Goldman Sachs, a Tech Pioneer by the World Economic Forum, and SF and Silicon Valley Business Times' 40 under 40 class of 2018
Growth: Record breaking growth with 1,800+ governments (and counting) using our products. Click here to read more.
Culture: Winner of 2023 Top Workplaces USA award, Awarded Top 25 Cloud Companies to Work For, Winner of Forbes 2022 Best Startup Employers, 50 Best Workplaces award. Check out our Careers Video
Perks: 90% paid Medical/Dental/Vision premium for employees, fully paid Life and Short/Long term disability insurance, Unlimited PTO, Parental Leave policy, annual wellness stipend, anniversary awards, and more
Product: Named to the GovTech 100 (seven consecutive years), we are the leader in cloud software for our nation's cities, counties, and state agencies.
Mission Driven: We are a technology company with a passion for the mission. We're powering more effective and accountable government.
Come join us and make a positive social impact
OpenGov is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
-
Customer Success Manager
6 days ago
Plano, Texas, United States Lucernex Full timeAbout the RoleWe are seeking a highly motivated and results-driven Customer Success Manager to join our team at Lucernex. As a key member of our Customer Success Team, you will be responsible for ensuring the long-term success of our customers by developing and maintaining strong relationships with key business executives and stakeholders.Key...
-
Customer Success Manager
3 months ago
Plano, United States PathSpot Full timeThe food industry has struggled to affordably & effectively root out foodborne illness. PathSpot was created with public health and food safety in mind. Our products detect foodborne illnesses contaminants in real time across the world, improving both customer and employee health within leading enterprise brands. Our team values customer-centric thinking,...
-
Customer Success Manager
3 months ago
Plano, United States PathSpot Full timeJob DescriptionJob DescriptionThe food industry has struggled to affordably & effectively root out foodborne illness. PathSpot was created with public health and food safety in mind. Our products detect foodborne illnesses contaminants in real time across the world, improving both customer and employee health within leading enterprise brands.Our team values...
-
Customer Success Manager
3 months ago
Plano, United States Sapience Analytics Full timeCompany Description Sapience Analytics is a SaaS software provider focused on providing world class Workplace Analytics to companies around the world. Sapience is the complete People Analytics solution. Most People Analytics solutions focus on understating work patterns either by collecting data from external sources, for partial work activity, from only...
-
Customer Success Manager II
2 months ago
Plano, United States Denali Full timeBenefits: The company offers medical, dental, vision, short and long-term disability, life insurance, the ability to participate in 401K and paid time off as applicable.Summary of Position:The Customer Success Manager II (CSM II) will be responsible for building and maintaining strong relationships with customers, ensuring they achieve success with our...
-
Customer Success Manager
3 days ago
Plano, Texas, United States PathSpot Full timeJob DescriptionOverviewPathSpot is a leading provider of food safety solutions, dedicated to helping the food industry prevent foodborne illnesses. As a Customer Success Manager, you will play a critical role in driving customer satisfaction and growth.Key ResponsibilitiesBuild and Maintain Customer RelationshipsDevelop and maintain strong relationships with...
-
Customer Success Manager
2 months ago
Plano, United States Tabit - Restaurant Technologies Full timeTabit is the master of mobile restaurant point-of-sale (POS) technology. We connect our passion for people and innovation to revolutionize the hospitality industry by providing cutting-edge solutions that increase the bottom line and propel businesses to the next level. We pride ourselves in delighting our clients and providing results that surpass...
-
Customer Success Manager
2 months ago
Plano, United States Tabit - Restaurant Technologies Full timeTabit is the master of mobile restaurant point-of-sale (POS) technology. We connect our passion for people and innovation to revolutionize the hospitality industry by providing cutting-edge solutions that increase the bottom line and propel businesses to the next level. We pride ourselves in delighting our clients and providing results that surpass...
-
Enterprise Customer Success Manager
3 days ago
Plano, Texas, United States Progress Learning Full time**About Us**At Progress Learning, we're dedicated to empowering educators with personalized teaching tools and support to help students master state standards.**Job Summary**We're seeking a seasoned Enterprise Customer Success Manager to join our team. As a key member of our sales and customer success team, you'll be responsible for developing and...
-
Customer Success Manager
2 months ago
Plano, United States Lucernex Full timeLucernex is a dynamic and fast-growing SaaS company, which has made DFW's Top 100 of Fastest growing private companies in DFW for the past two years in a row. Lucernex is a market leader in our space and we strive to add highly motivated and talented individuals to our team. We are very excited to announce that we have a great opportunity on our Customer...
-
Insurance Customer Success Manager
6 days ago
Plano, Texas, United States HerrinHR Full timeAbout the RoleHerrinHR is seeking a highly skilled Insurance Customer Success Manager to join our team. As a key member of our sales team, you will be responsible for maintaining and cultivating client relationships, driving business growth, and ensuring customer satisfaction and retention.Key ResponsibilitiesMaintain and cultivate client relationships while...
-
Customer Success Manager
2 months ago
Plano, United States Lucernex Full timeLucernex is a dynamic and fast-growing SaaS company, which has made DFW's Top 100 of Fastest growing private companies in DFW for the past two years in a row. Lucernex is a market leader in our space and we strive to add highly motivated and talented individuals to our team. We are very excited to announce that we have a great opportunity on our Customer...
-
Customer Success Manager
2 weeks ago
Plano, United States The Ladders Full timeWho we are At Origina, we are on a mission to change the software world! We are the leading global provider of third-party IBM™ software support and maintenance that Gartner™ consistently recognizes as a forward-thinking alternative to traditional software mega-vendors. As a strategic partner, we help our customers protect the security and stability of...
-
Customer Success Manager
2 weeks ago
Plano, United States Origina Full timeJob DescriptionJob DescriptionSalary: Who we areAt Origina, we are on a mission to change the software world! We are the leading global provider of third-party IBM™ software support and maintenance that Gartner™ consistently recognizes as a forward-thinking alternative to traditional software mega-vendors. As a strategic partner, we help our customers...
-
Senior Customer Success Manager
2 weeks ago
Plano, United States Tipalti Full timeAs a Senior Customer Success Manager you will play a crucial role in ensuring our customers achieve their desired outcomes with our products/services. You will be the primary point of contact for our customers, responsible for creating raving Tipalti fans by building and maintaining strong, long-lasting relationships. Your focus will be on the health of your...
-
Sr. Customer Success Manager
1 month ago
Plano, United States OpenGov Full timeOpenGov is home to an exceptional team - passionate about our mission to power more effective and accountable government. By bringing the OpenGov Cloud to our nation's state and local government, we're transforming communities so they can thrive! Imagine yourself being able to help small business owners open their doors faster, ensuring our tax dollars are...
-
Enterprise Customer Success Manager
3 weeks ago
Plano, United States Progress Learning Full timeWho we are: At Progress Learning, LLC, our mission is to help all students across the country master state standards by empowering educators with personalized teaching tools and support. What we are looking for: Progress Learning is seeking an Enterprise Customer Success Manager with a solid background in Education with a dynamic skill set for developing...
-
Enterprise Customer Success Manager
1 week ago
plano, United States Progress Learning Full timeWho we are:At Progress Learning, LLC, our mission is to help all students across the country master state standards by empowering educators with personalized teaching tools and support.What we are looking for:Progress Learning is seeking an Enterprise Customer Success Manager with a solid background in Education with a dynamic skill set for developing and...
-
Enterprise Customer Success Manager
3 weeks ago
Plano, United States Progress Learning Full timeWho we are:At Progress Learning, LLC, our mission is to help all students across the country master state standards by empowering educators with personalized teaching tools and support.What we are looking for:Progress Learning is seeking an Enterprise Customer Success Manager with a solid background in Education with a dynamic skill set for developing and...
-
Enterprise Customer Success Manager
3 weeks ago
Plano, United States Progress Learning Full timeWho we are:At Progress Learning, LLC, our mission is to help all students across the country master state standards by empowering educators with personalized teaching tools and support.What we are looking for:Progress Learning is seeking an Enterprise Customer Success Manager with a solid background in Education with a dynamic skill set for developing and...
