Fraud Analyst

2 weeks ago

Plano, United States Catapult Solutions Group Full time

The Fraud Disruption Team is seeking a highly skilled and engaged individual with a passion for customers and staying one-step ahead of losses. The ideal candidate should have a solid understanding of risky behaviors and patterns, chargebacks and financial records, such as invoices, balance sheets and bank statements.

2X days ON SITE- Plano, TX (Shops at Legacy)

Primary Responsibilities:

  • Applies defined procedures to independently investigate, analyze, and resolve queued fraud and financial risk issues.
  • Works with limited instructions on defined risk cases.
  • Makes outbound calls to customers to validate payments transactions.
  • Writes complete, succinct and accurate case notes.
  • Provides empathetic, accurate, and efficient resolutions to very complex and escalated customers.
  • Handles questions or escalations on suspected fraud from other business units.
  • Allowed discretion in waiving specific company policies such as pricing and timing.
  • Maintains or exceeds established standards for investigation procedures.
  • Works on special projects as needed
  • Takes feedback recommendations on process improvements, while also identifying areas where improvement is needed and contribute to make necessary changes.
  • Escalates infrequently and only for the most complex, unknown issues.
  • Works with team to share best practices and idea on fraud prevention techniques.

Qualifications:

  • Experience in risk mitigation within the payments industry (2-4 years preferred) with the ability to identify the behaviors and signs of fraudulent transactions or accounts.
  • Excellent research and investigative skills.
  • Proficient use of technology with exceptional internet research skills.
  • Ability to make independent and sound decisions and think on your feet in a dynamic environment.
  • Ability to partner and work seamlessly across the team to effectively document and share problems, opportunities, and solutions.
  • Ability to successfully manage time to meet tight deadlines.
  • A self-starter who works independently and resolves issues with minimal supervision.
  • Excellent interpersonal, written, and verbal communication skills.
  • Communicates (verbal and written) complex issues in ways that the customer easily understands and can successfully apply the solution.
  • Ability to manage multiple priorities in fast paced, high volume environment
  • Working knowledge of Microsoft Office suites (Word, Excel, PowerPoint)
  • Positive attitude and team player who demonstrates company values.
  • Enjoys staying on top of breaking fraud schemes/ trends.
  • CFE certification is a plus
  • Must be able to work overtime as well as Saturdays and some holidays.

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