Risk Analyst
4 weeks ago
Our client, a leading financial software company, is looking for a Risk Analyst to join their team on a hybrid schedule in Plano, TX.
**This is a 6 month contract with the potential for extension or conversion**
Responsibilities
- Applies defined procedures to independently investigate, analyze, and resolve queued fraud and financial risk issues.
- Works with limited instructions on defined risk cases.
- Makes outbound calls to customers to validate payments transactions.
- Writes complete, succinct and accurate case notes.
- Provides empathetic, accurate, and efficient resolutions to very complex and escalated customers.
- Handles questions or escalations on suspected fraud from other business units.
- Allowed discretion in waiving specific company policies such as pricing and timing.
- Maintains or exceeds established standards for investigation procedures.
- Works on special projects as needed
- Takes feedback recommendations on process improvements, while also identifying areas where improvement is needed and contribute to make necessary changes.
- Escalates infrequently and only for the most complex, unknown issues.
- Works with team to share best practices and idea on fraud prevention techniques.
Skills:
- Fraud review background / KYC / underwriting background
- Customer service
- Attention to detail
- Solid understanding of risky behaviors and patterns
- Chargebacks and financial records, such as invoices, balance sheets and bank statements.
All applicants must be authorized to work in the United States on a full time basis now and in the future.
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