Service Coordinator
2 weeks ago
Direct Hire *** HIRING IMMEDIATELY ** - Full time
Office Hours: 8:30 AM - 5:00 PM
Salary: $23/hr.
To manage and coordinate the activities of the technicians and customers. Ensuring customer satisfaction and loyalty by managing all aspects of service delivery, including scheduling, dispatching and resolving service-related issues.
Principal Duties and Responsibilities
- Responsible for the service contract activity within the company
- Contact customers when service contracts are coming up for renewal
- Open cases in Salesforce needed for contract inspections and assign them to the appropriate service technician
- Follow up and close cases in Salesforce
- Provide service all quotations as requested
- Schedule technicians
- Prepare service backup for billing
Primary backup, when needed, for processing spare parts orders
Requirements:
- High school diploma or equivalent
- 5 years of experience in service coordinator or similar role
- Excellent communication skills
- Problem-solving skills
- Proficient in MS Office and other office software (in Excel, download reports from Salesforce and SAP, sorting, tracking, no formulas, but able to run reports and play around with the fields)
- Knowledge of regulations
Benefits
Medical coverage is provided through the company, which presently covers 100% of Employee Medical Benefits. Dental and Vision benefits will be at the cost of the employee through bi-weekly payroll deductions. Insurance will take effect on the first of the month following 60 days of full time employment with timely submitted forms.
401K: after 90 days of employment
Vacation: 15 days paid vacation (accrued time )
Sick: 5 days
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