Dealership Service Coordinator

2 weeks ago


West Palm Beach, United States NextWave Resources Full time

Service Coordinator

(6 month contract-to-hire)

$24-25 an hour pay

Description:

  • Works with Customers and Field Service Mechanics to identify required maintenance.
  • Dispatches field technicians to appropriate client locations.
  • Advises customers on necessary/suggested services.
  • Computes cost of replacement parts and labor to restore lift trucks to condition specified by customer.
  • Estimates cost of mechanical, electrical, or other repairs. Enters itemized estimate on service order and explains estimate to customer.
  • Processes parts and/or services sales order in the computer for invoicing.
  • Ensures that all paperwork relevant to each lift truck folder is filed appropriately.
  • Processes all warranty claims and follows through to completion.
  • Answers telephone, types correspondences, reports, and quotes for Service Center.
  • Maintains database (MS Excel/MS Dynamics) and address book for Service Center.
  • Maintains files and records all company owned vehicles to include drivers, insurances, truck expenses, recall notices, tags, location and maintenance. Issues purchase orders for repair and maintenance done to vehicles.
  • Issues quotes to clients to necessary repair and orders.
  • Processes invoices with some A/R and A/P responsibilities.
  • Take payments from clients over the phone.

Requirements:

  • High School Diploma or GED
  • Previous experience in customer service oriented role preferred.
  • Experience working in coordinator role in dealership environment, with service technicians and parts department.
  • Mechanical aptitude or experience working in forklift related, heavy equipment, or related fields.
  • Must possess ability to determine how to prioritize service work.
  • Professional demeanor and self confidence in dealing with customer and outside contacts.
  • Must have valid drivers license.
  • Strong computer skills including MS Excel.
  • Multi-tasking and organizational skills
  • Team oriented and works well under pressure.


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