Dealership Service Coordinator
2 weeks ago
Service Coordinator
(6 month contract-to-hire)
$24-25 an hour pay
Description:
- Works with Customers and Field Service Mechanics to identify required maintenance.
- Dispatches field technicians to appropriate client locations.
- Advises customers on necessary/suggested services.
- Computes cost of replacement parts and labor to restore lift trucks to condition specified by customer.
- Estimates cost of mechanical, electrical, or other repairs. Enters itemized estimate on service order and explains estimate to customer.
- Processes parts and/or services sales order in the computer for invoicing.
- Ensures that all paperwork relevant to each lift truck folder is filed appropriately.
- Processes all warranty claims and follows through to completion.
- Answers telephone, types correspondences, reports, and quotes for Service Center.
- Maintains database (MS Excel/MS Dynamics) and address book for Service Center.
- Maintains files and records all company owned vehicles to include drivers, insurances, truck expenses, recall notices, tags, location and maintenance. Issues purchase orders for repair and maintenance done to vehicles.
- Issues quotes to clients to necessary repair and orders.
- Processes invoices with some A/R and A/P responsibilities.
- Take payments from clients over the phone.
Requirements:
- High School Diploma or GED
- Previous experience in customer service oriented role preferred.
- Experience working in coordinator role in dealership environment, with service technicians and parts department.
- Mechanical aptitude or experience working in forklift related, heavy equipment, or related fields.
- Must possess ability to determine how to prioritize service work.
- Professional demeanor and self confidence in dealing with customer and outside contacts.
- Must have valid drivers license.
- Strong computer skills including MS Excel.
- Multi-tasking and organizational skills
- Team oriented and works well under pressure.
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