Director, Guest Services

4 weeks ago


Elkton, United States Great Wolf Lodge Full time

Pay: $100000 per year - $100000 per year

At Great Wolf, our Director of Guest Services strives to continually improve guest and employee satisfaction, maximize the financial performance of the department and monitor compliance with standards and procedures.

Join our Pack:

Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels

Great Perks: Take advantage of exclusive perks for you, your family, and friends including discounted vacations and employee referral incentives

Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training

Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund

Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.

Benefits:

Medical, Dental, and Vision insurance

Health savings account

Telehealth resources

Life insurance

401K with employer match

Paid vacation time off

Paid parental leave

Essential Duties & Responsibilities

  • Manages and leads the Front Office, Reservations, PBX, Bell Services and Kids Experience departments
  • Accomplishes human resource objectives by recruiting, selecting, orientating, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; enforcing policies and procedures
  • Achieves guest services operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change
  • Maintains guest confidence by maintaining service levels; inspiring repeat visits; making the resort a "family tradition"
  • Maintains a safe, secure, and healthy environment by establishing, following, and enforcing standards and procedures; complying with legal regulations
  • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. Enhances resort reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

Basic Qualifications & Skills

  • Associates Degree in Hospitality, Hotel Management (or related field) or equivalent experience
  • 3+ year previous Guest Service management experience, demonstrating ability to develop comprehensive organizational plans and managing people to obtain individual and organizational goals
  • Successful completions of a criminal background check and drug screen

Desired Qualifications & Skills

  • Bachelors Degree in Hospitality, Hotel Management (or related field) or equivalent experience
  • Previous experience at Director level at family themed resort
  • Ability to multi-task and prioritize a variety of tasks with minimal direction
  • Proven teamwork skills
  • Enthusiastic and energetic
  • Excellent communication skills

Physical Requirements

  • Ability to lift up to 20 lbs.
  • Able to sit and/or stand for long periods of time

Application Instructions

We are hiring immediately, with relocation packages available. Click on Apply Now or chat with a recruiter (bottom of your screen on Great Wolfs website). Complete an application and a recruiter will reach out on next step.



  • Elkton, United States Pivotal Placement Services, Inc Full time

    Director of Clinical Services – Elkton, MDWe seek a full-time Director of Clinical Operations with one of the country's largest hospice and home health companies. This key team leader will join one of our largest coverage areas in the country! Please apply to learn more! Type of Work: Lead and develop people and processesInfluence and ownership over...


  • Elkton, United States Pivotal Placement Services, Inc Full time

    Director of Clinical Services – Elkton, MDWe seek a full-time Director of Clinical Operations with one of the country's largest hospice and home health companies. This key team leader will join one of our largest coverage areas in the country! Please apply to learn more! Type of Work: Lead and develop people and processesInfluence and ownership over...


  • Elkton, United States Carriage Services Full time

    Job SummaryWe are seeking a skilled Funeral Director/Embalmer to join our team at Carriage Services. As a Funeral Director/Embalmer, you will work with client families to arrange memorial services, presenting all options and ensuring experiences of the highest quality.Key ResponsibilitiesMeet with client families to listen and arrange personalized memorial...


  • Elkton, United States ChristianaCare Full time

    Do you want to work at one of the Top 100 Hospitals in the nation? We are guided by our values of Love and Excellence and are passionate about delivering health, not just health care. Come join us at ChristianaCare!ChristianaCare is searching for a Director of Support Services to plan, organize, execute and coordinate the activities of the Environmental...


  • Elkton, United States Carriage Services Full time

    Job DescriptionJob DescriptionFuneral Director/EmbalmerAt Carriage Services, we are united by our purpose of creating premier experiences through innovation, empowered partnership, and elevated service. As a member of our team, you'll join a dynamic community dedicated to setting new standards in the Funeral and Cemetery profession. Join us on this...


  • Elkton, United States Pilot Company Full time

    Company Description Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil...


  • Elkton, Maryland, United States KZM Corral, LLC dba Golden Corral Full time

    Job SummaryWe are seeking a highly motivated and friendly individual to join our team as a Customer Service Representative. As a key member of our front-of-house team, you will be responsible for providing exceptional guest service, ensuring a positive dining experience, and maintaining a clean and welcoming environment.Key Responsibilities:Guest...

  • Executive Director

    6 days ago


    Elkton, United States ChristianaCare Full time

    At ChristianaCare, we serve as our neighbors as respectful, expert, caring partners in their health. We do this by creating innovative, effective, affordable systems of care that our neighbors value. Supporting this mission, we seek a Campus Executive Director for our Union Campus. This individual is the senior executive representing the campus and...


  • Elkton, Maryland, United States Curio Wellness Full time

    Position Overview: The Patient Care Advisor (PCA) plays a crucial role in delivering an exceptional retail experience at Curio Wellness. This position emphasizes providing top-tier service to all guests, including those seeking medical cannabis, caregivers, and holistic health clients.Key Responsibilities:Commitment to Exceptional Service:Welcome all...


  • Elkton, United States HERTRICH Family of Automobile Dealerships Full time

    Job DescriptionJob DescriptionAUTOMOTIVE REGIONAL PERFORMANCE DIRECTORAre you a proven executive level, multi-location dealership manager or a Chief Operating Officer for a small dealership group looking for the opportunity to make a larger impact? Would you like to be part of an environment where team members are our most valuable resource and growth is...

  • Service Desk

    2 months ago


    Elkton, United States Planet Fitness Full time

    Job DetailsJob Location 110 Elkton - Elkton, MD Position Type Part Time Salary Range $15.00 - $15.50 Hourly Job Shift Any Job Category Customer Service DescriptionCompany & Benefits As one of the largest independently owned operators of Planet Fitness clubs, Ohana Growth Partners' core purpose is to inspire people to change their lives (and have fun doing...

  • Head Start

    3 months ago


    Elkton, United States The Moran Company Full time

    Job DescriptionJob DescriptionHead Start / Early Head Start DirectorMaryland Rural Development CorporationElkton, MarylandThe Moran Company is pleased to partner with Maryland Rural Development Corporation (MRDC) to recruit the organization’s next Head Start/Early Head Start Director.BackgroundMaryland Rural Development Corporation (MRDC) was founded in...


  • Elkton, United States AHC Clarksville LLC Full time

    Job Summary:The Assistant Director of Nursing is a key leadership position at AHC Clarksville LLC, responsible for providing nursing services under the direction of the Director of Nursing. This role is crucial in maximizing the fulfillment of care-giving needs of our residents.Key Responsibilities:Recognize and respond to changes in residents' conditions...


  • Elkton, Maryland, United States Curio Wellness Full time

    Position Overview: The Patient Care Advisor (PCA) plays a crucial role in delivering an exceptional retail experience at Curio Wellness. This position is dedicated to providing top-tier service to patients, including those certified for medical cannabis, caregivers, and clients of the Holistic Pharmacy and Spa.Key Responsibilities:Commitment to Exceptional...


  • Elkton, United States AHC Clarksville LLC Full time

      As an Assistant Director of Nursing (RN) at American Health Communities you will lead the clinical team dedicated to providing excellent patient care.  If you enjoy using your leadership skills to enhance the lives of patients and employees, we want you on our team. We offer competitive pay, generous benefits and advancement opportunities. We believe in...


  • Elkton, Maryland, United States Laurelwood Healthcare Center Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Receptionist to join our team at Laurelwood Healthcare Center. As a Receptionist, you will be the first point of contact for visitors, callers, and guests, providing a warm and welcoming experience.Key ResponsibilitiesAnswer and direct phone calls, taking accurate messages when necessaryGreet...

  • Homemaker

    4 weeks ago


    Elkton, United States PACS Pennyrile Allied Community Services Part time

    Job DescriptionJob DescriptionHomemaker/Personal Care/RespiteThe mission of PACS is to empower low-income individuals to become self-reliant through community service, assistance, education, and partnershipsNon-Exempt/HourlyReports to: Aging County Coordinator SummaryThe Homemaker will be responsible for providing direct services to clients as outlined on...

  • Homemaker

    2 months ago


    Elkton, United States PACS Pennyrile Allied Community Services Full time

    Job DescriptionJob DescriptionHomemaker/Personal Care/RespiteThe mission of PACS is to empower low-income individuals to become self-reliant through community service, assistance, education, and partnershipsNon-Exempt/HourlyReports to: Aging County Coordinator SummaryThe Homemaker will be responsible for providing direct services to clients as outlined on...


  • Elkton, United States Terumo Medical Corporation Full time

    We believe that the future is bright for everyone at Terumo. We work with the future in mind to generate lasting change, create a bigger impact and produce greater outcomes for today, and for decades to come.​At Terumo we believe in the power of personal growth and will encourage you to get in the driver’s seat – progressing in the direction you want...


  • Elkton, United States Terumo Medical Corporation Full time

    We believe that the future is bright for everyone at Terumo. We work with the future in mind to generate lasting change, create a bigger impact and produce greater outcomes for today, and for decades to come.​At Terumo we believe in the power of personal growth and will encourage you to get in the driver’s seat – progressing in the direction you want...