Client Services Specialist I

2 months ago

Avon Lake, United States Covanta Full time

Who we are

For more than 40 years, Reworld has been a leader in sustainable waste solutions, providing our customers with innovative solutions that help them achieve carbon-negative outcomes.

Our Vision

Reworld is leading the charge to a carbon-negative future through revolutionary sustainable materials management solutions that reduce, reuse, recycle and reimagine waste for the benefit of society and the environment.

Our Business

Reworld partners with businesses by offering cutting-edge engineering and innovative solutions, to help customers reduce, reuse, recycle and recover value from waste streams and meet or exceed their sustainability goals.

Our Value

Reworld's differentiator comes from our ecosystem of technology, facilities and partnerships, trusted by the world's largest organizations to reimagine waste management for a smarter, more sustainable world.

All that we're missing is you. Apply today

About the role

The Client Services Specialist I (CSS I) is responsible for processing customer order requests, taking customer calls, maintaining company databases and is responsible for interacting with various internal departments and operations to facilitate services.

ESSENTIAL FUNCTIONS

The duties may include, but are not limited to, the following:

  • Demonstrate an ability to understand and build the foundational knowledge required to be successful within the waste industry
  • Show curiosity and eagerness to learn higher level concepts
  • Funnel customer calls and transfer them to the appropriate department(s)
  • Monitor and manage general service e-mail account(s)
  • Enter sales orders and other key data into company database(s)
  • Track and monitor any outstanding sales order related issues such as missing pricing, expired approvals, etc.
  • Assist with customer schedules as communicated by Central Facility Schedulers
  • Report daily on outstanding items to key personnel
  • Communicate as needed with customers, customer service, sales, and operations regarding customer sales orders
  • Ensure a high level of accuracy in data management
  • Follow all standard operating procedures and work instructions
  • Maintain all regulatory related training
  • Other duties as assigned
QUALIFICATIONS & REQUIREMENTS
  • Demonstrate the ability to work within a team environment
  • Strong data management skills
  • Proficient in Microsoft Office Suite
  • High attention to detail
  • Strong organizational and record keeping skills
  • Excellent communication skills (including email and phone)
  • Ability to maintain customer and company confidentiality
  • Ability to pass pre-employment background check


The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. The requirements listed above are representative of the minimum knowledge, skill, and/or ability required. To perform this job successfully, an individual must be able to satisfactorily perform the essential functions of the job according to specific department and group requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Our DEI Commitment

Reworld is an Equal Opportunity Employer, has developed an Affirmative Action Program (AAP), and will not discriminate against any qualified applicants because of race, color, religion, sex, national origin, sexual orientation, gender identity, disability (including perceived disability, physical, mental, and/or intellectual disabilities), veteran status, liability for service in the Armed Forces of the United States, or any other characteristic protected by law.

Know Your Rights (Click to view poster)

Please note that Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

If you are an individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site because of your disability. You can request reasonable accommodations by going to Reworldwaste.com and clicking on the 'Contact Us' button. Under Inquires, select 'Careers' in the Interest field, fill out all required fields including your message. In the message section, please note this is a 'Job Application Accommodation Request'.

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