Customer Service Representative
2 months ago
Job Title- IT - Process Associate | Customer Service | Inbound Customer Contact(Voice/ E-Mail /Chat)-Customer Relationship Mgmt | Process Executive
Location- Indianapolis, IN -(Candidate need to work onsite from day one )
Type :- Contract
JOB DESCRIPTION:
FACE TO FACE /IN-PERSON INTERVIEW
Job Title: IT - Process Associate | Customer Service | Inbound Customer Contact(Voice/ E-Mail /Chat)-Customer Relationship Mgmt | Process Executive
Please Read the below instructions carefully:
Minimum Education required- High School Diploma
Shift Timings:- 7 AM EST to 3:30 PM EST
Executes Transactions as per prescribed timelines and follows all predefined procedures with the objective to meet SLA targets for the specific process within guidelines, policies and norms of Infosys
Education: Graduate
Minimum Experience- 2 + years
Working experience on Excel- Mandatory
SLA Compliance
Process Compliance
Customer Interaction
Customer Service, soft skills
Flair to customer support/ customer care Knowledge management
Basic troubleshooting skills
Knowledge on operating systems
Basic computer tools/ application of knowledge
Basic knowledge on printers, PCs, Laptops, etc
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