Concierge Call Center Representative

3 days ago

Boise, United States Kenworth Sales Full time

Are you ready to join an industry leader with a strong foundation of success? Kenworth Sales Company was awarded the 2020 Dealer of the Year award and after 77 years of consistent excellence, we are still growing We have recently joined forces with Truck Enterprises, Inc. and now span 10 states across the country and boast 34 locations with over 1300 employees. We have exciting career opportunities available today. We are always looking for highly motivated individuals with a passion for helping our customers build the kind of success that Kenworth knows so well.

Concierge Call Center Representative Job Summary:

The primary function of the Concierge Call Center Representative is to deliver excellent customer service to internal and external customers as an extension of all service locations within Kenworth Sales Company. Coordinate delivery of detailed breakdown status reports and information from our service departments to the customer on a scheduled and as needed basis. Field inbound calls from Paccar Premier Care and act as the liaison between the customer, Premier Care, and the Service Department, initiating mobile and in-shop services as well as towing as the situation requires. Provide parts support to customers and shops on an as needed basis.

**Due to federally mandated DOT regulations, Kenworth Sales is a drug-free workplace. Any offer of employment will be contingent on passing a pre-employment drug screening.

Concierge Call Center Representative Duties and Responsibilities:
1. Establish and provide breakdown management and support to Concierge Fleets, Premier Care Call Center, and Truck Sales Customers during and after office hours.
2. Maintains communication with Fleet, Premier Care, and other interested parties.
3. Monitor health of Kenworth Sales Concierge Fleets vehicles throughout the country as assigned.
4. Maintains open and effective communication, and positive dialogue with Service Department Managers, Warranty personnel and Service Office Staff of all Kenworth Sales Locations as well as Fleet Breakdown Departments, Customers, and Internal Sales Staff.
5. Logs all interactions and information in shared company database and/or spreadsheet.
6. Willingly and appropriately shares information and details to support customers and other staff.
7. Monitors repair process, providing appropriate and tactful suggestions and information.
8. De-escalates and resolves potentially negative interactions with customers, fleets, and service personnel.
9. Maintains a working understanding of all warranty policies and procedures.
10. Coordinates and assists with estimates, parts allocation and approval from customer.
11. Assists customer in identifying needed services.
12. Assists in obtaining purchase orders and payments.
13. Fields inbound calls form Premier Care call center and takes steps to resolve customer complaint.
14. Attend and participate in training, group meetings and development conferences as necessary.
15. Promotes the sales of labor, parts and accessories during customer contact.
16. Maintains partnerships with other dealer groups, Paccar and vendors to assist with any delays in receiving parts for repair orders and assists in resolution.
17. Responsible for accepting afterhours calls on a rotation.
18. Assists with follow up and updating of customer vehicles for other staff as needed.

Concierge Call Center Representative Qualifications:

Excellent customer service and interaction skills. Ability to read and comprehend instructions and information. Ability to gather and share detailed information quickly and accurately. High school diploma or the equivalent. Experience in the transportation industry a plus. Excellent communication and problem-solving skills. Ability to manage occasional stressful interactions diplomatically and professionally. Professional personal appearance.

Kenworth Sales Company is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to race, color religion, sex, national origin, disability or protected veteran status.

  • Call Center Representative

    4 days ago

    Boise, United States TEKsystems Full time

    TEKsystems is a leading technology and talent services company, and we’re looking for dedicated Customer Service Representatives (CSRs) to join our team. As a CSR, you’ll play a crucial role in providing exceptional service to our clients and their customers. We’re seeking highly skilled professionals who can deliver “white glove” service while...

  • Concierge (Remote) - VillaSport

    2 weeks ago

    Boise, Idaho, United States Villasport Athletic Club and Spa Full time

    VillaSport Athletic Club and Spa offers exciting and fulfilling career opportunities for those who thrive in a fast-paced, energizing environment. Our resort-style clubs are where fitness, family and community all come together. As a growth company with ambitious expansion plans, VillaSport is looking for talented and motivated people who can grow with us...

  • Concierge (Remote) - VillaSport

    4 weeks ago

    Boise, United States Villasport Athletic Club and Spa Full time

    VillaSport Athletic Club and Spa offers exciting and fulfilling career opportunities for those who thrive in a fast-paced, energizing environment.  Our resort-style clubs are where fitness, family and community all come together.  As a growth company with ambitious expansion plans, VillaSport is looking for talented and motivated people who can grow with...

  • Concierge (Remote) - VillaSport

    1 month ago

    Boise, United States Villasport Athletic Club and Spa Full time

    Job DescriptionJob DescriptionVillaSport Athletic Club and Spa offers exciting and fulfilling career opportunities for those who thrive in a fast-paced, energizing environment. Our resort-style clubs are where fitness, family and community all come together. As a growth company with ambitious expansion plans, VillaSport is looking for talented and motivated...

  • Dispatcher/Call Center Representative

    3 weeks ago

    Boise, United States Magic Electric, Plumbing, Heating Air Full time

    ONE TEAM. ONE DREAM. SHIFT: Saturday-Tuesday. Must be able to work Saturday. Flexible with Sunday, option on Sunday to work remote. BENEFITS: * 80% Company Paid Employee Medical and Dental Insurance * 50% Company Paid Family Medical and Dental Insurance * Vision Insurance * Life Insurance * 401(k) with a company 4% match * Paid Vacation * Paid Holidays *...

  • Call Center Agent

    2 weeks ago

    Boise, Idaho, United States DaBella Full time

    Join DaBella's Visionary TeamReady for an exciting opportunity? DaBella, a leader in home improvement, is hiring We're looking for go-getters who thrive in a dynamic environment. If you're motivated and ready to make an impact, we want youCompensation:AM Shift: Starting at $18.00/hr + Uncapped BonusPM Shift: Starting at $20.00/hr + Uncapped BonusRole: As...

  • Accountant Sr

    4 weeks ago

    Boise, United States One Call Full time

    Accountant Sr Are you looking for an impactful role where you finish the workday knowing you helped someone? Whether you're joining our care coordination team or playing a supporting role, the work you do every day helps us collectively reach our mission of "getting people the care they need when they need it." We believe that by staying committed to our...

  • Patient Access Specialist- Connect Call Center

    4 weeks ago

    Boise, United States St. Luke's Health System Full time

    Overview At St. Luke’s, our dedicated team of Patient Access Specialists strive to build a positive, supportive, and inclusive culture that delivers exceptional patient experiences. Connect serves as a healthcare contact call center, centrally situated in downtown Boise. As the primary gateway to our patients' healthcare journey, we play a crucial...

  • Patient Service Rep/Call Center Support Heart Institute Full-Time Days

    4 weeks ago

    Boise, Idaho, United States Trinity Health Full time

    Employment Type:Full timeShift:Day ShiftDescription:At Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work, and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional service and the highest quality of care.We are looking to hire...

  • Biometrics Technician

    4 weeks ago

    Boise, United States Amentum Full time

    Earn up to $21.30 hourly with no experience! The company will provide all necessary job training and sponsor you for a federal security clearance. This is an opportunity to work with the United States Citizenship & Immigration Services (USCIS) in meeting the mission of administering the nation’s lawful immigration system.    Hourly Rate of Pay: ...

  • Biometrics Technician

    3 weeks ago

    Boise, United States Amentum Full time

    Earn up to $21.30 hourly with no experience! The company will provide all necessary job training and sponsor you for a federal security clearance. This is an opportunity to work with the United States Citizenship & Immigration Services (USCIS) in meeting the mission of administering the nation’s lawful immigration system.    Hourly Rate of Pay: ...

  • Customer Service Representative

    3 days ago

    Boise, United States Glaz-Tech Industries Full time

    Position: Customer Service Representative Location : 1200 W Amity Rd, Boise, ID 83705 Department: Customer Service Pay Rate: $16.50 hour (Depending on Experience) with 90 Day Pay Rate Change Based on Evaluation Details: **In-person, 40 hour a week position (8 Hour Shifts, 30 minute lunches) ** Data-Entry Based, Heavy Computer Use, Will Require Tape...

  • Bilingual Customer Service Representative

    4 weeks ago

    Boise, United States Idaho Housing and Finance Association Full time

    Job DescriptionJob DescriptionDescription:Idaho Housing and Finance Association is seeking a hard-working and motivated Bilingual Customer Service Representative to join our Mortgage Loan Servicing Department. The successful candidate will respond to customer inquiries related to their mortgage payments, taxes, and/or insurance and be familiar with mortgage...

  • Customer Service Representative

    4 weeks ago

    Boise, United States CHCS Services, Inc Full time

    Wellcove, CHCS Services is a company positioned for growth and excellence. It may not be an exciting time in the marketplace, so we aim to shake things up. We are looking at acquiring more companies and we have already begun to place a larger investment in technologies and tools for our associates and our customers. Our story We've been in business for over...

  • Customer Service Representative

    1 month ago

    Boise, United States CHCS Services, Inc Full time

    Wellcove, CHCS Services is a company positioned for growth and excellence. It may not be an exciting time in the marketplace, so we aim to shake things up. We are looking at acquiring more companies and we have already begun to place a larger investment in technologies and tools for our associates and our customers. Our story We've been in business for over...

  • Receptionist - Victim Services Center

    2 weeks ago

    Boise, United States Ada County, ID Full time

    Salary: $18.50 Hourly Location : Victim Services Center - 417 S 6th St. Boise ID, ID Job Type: Part-Time No Benefits Job Number: 02250 Department: Prosecutor Opening Date: 06/18/2024 General Summary The Ada County Prosecutor's Office is dedicated to serving Idaho's largest community, keeping it a safe place to live and work, giving a voice to crime victims...

  • Customer Service Representative I

    2 days ago

    Boise, United States Veolia North America Full time

    Company Description About Veolia North America A subsidiary of Veolia Group, Veolia North America (VNA) offers a full spectrum of water, waste and energy management services, including water, and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare,...

  • Customer Service Representative

    2 weeks ago

    Boise, Idaho, United States BCforward Full time

    This job was posted by : For more information, please see: Customer Service RepresentativeBCforward is currently seeking a highly motivated Customer Service Representative at Boise ID 83714Position Title: Customer Service RepresentativeLocation: Boise ID 83714Anticipated Start Date: Tentative start Date 06/03/2024Please note this is the target date and is...

  • Customer Service Representative 2

    2 weeks ago

    Boise, United States State of Idaho Full time

    Provides front-line customer service and specialized information regarding program rules, policies and procedures;Answers phones, screens and routes calls, takes messages using a multiline phone system, and/or documents calls in electronic medical re Customer Service Representative, Customer Service, Representative, Retail

  • Customer Service Representative I

    4 weeks ago

    Boise, United States Veolia Environnement SA Full time

    Company DescriptionAbout Veolia North America A subsidiary of Veolia Group, Veolia North America (VNA) offers a full spectrum of water, waste and energy management services, including water, and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare,...