Customer Service Representative/Dispatcher 2-10:30pm M-F

7 months ago

Boca Raton, United States NSD NEWCO Full time
Description

Nation Safe Drivers is one of the largest suppliers of auto-related, supplemental products since 1962. Our expertise is to develop and market specialty "niche" products to the Automotive and Insurance industries. Currently we are looking for a customer service call center agent for our Dispatch/Roadside department. Dispatch/Roadside Specialists perform a critical role assisting customers who are in need of roadside assistance by contacting and managing service providers in a fast-paced, quickly changing environment. This position must effectively handle multiple situations simultaneously, remain professional and productive under pressure, and analyze situations quickly to make effective decisions is valued and instrumental to ensuring an exceptional customer service experience. The best customer service call center agents are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. Customer service call center agents can put themselves in their customers' shoes and advocate for them when necessary and problem-solving comes naturally. If this sounds like a job you would excel at, please do not hesitate to complete the application as we are looking to fill the position quickly with the right person.

Why Work with Us?

  • Employee Stock Ownership - Earn company shares annually (free) based on years of service.
  • Culture - Everyone is considered part of the work family where the employee experience takes precedent. Casual work attire in the call center.
  • Benefits - Medical, Dental, Vision, 401K, Pet Insurance, Short & Long-Term Disability, Supplemental Life.
  • Compensation - Competitive base pay based on experience plus monthly bonus potential.
  • Employee Perks - Reward and recognition programs. Discount programs.
  • Career Path & Advancement Opportunities - Focus on promoting from within and training paths.
  • Fun Events & Team Lunches
Call Center Agent Job Responsibilities:
  • Dispatches roadside assistance requests in a timely manner to service providers using a variety of communication channels.
  • Communicate with service providers the pertinent information needed to provide timely assistance.
  • Answering inbound phone calls, providing exceptional customer service to clients and customers.
  • Communicate to the customer via outbound calls when necessary to provide and/or resolve logistical issues or provide status updates.
  • Effectively uses computer systems for tracking, information gathering, and/or troubleshooting.
  • Escalates service issues, concerns, complaints and incorrectly created calls.
  • Effectively manage time pertaining to call metrics, breaks and lunches.
  • Meet daily and monthly performance objectives as outlined in our Standard Operating Procedure.
  • Ensure you are at your desk, ready and in available status at the start of your shift.
  • Ensure calls are properly documented.
  • Track and email excessive cost to assigned supervisor.
  • Clearly communicate service delays or delays in completing your work to your supervisor.
Education/ Work Experience and Job Competencies:
  • Associate's Degree or High School diploma/GED with minimum 1 year customer service experience preferred but not required
  • Job Competencies:
  • Must maintain highest level of confidentiality at all times
  • Must demonstrate a positive attitude with both internal & external members
  • Excellent interpersonal communication skills (verbal and written)
  • Must have working knowledge of Excel, Word, and Outlook
  • Ability to multi-task, follow up, and meet deadlines/goals
  • Strong attention to detail
  • Must demonstrate polite and professional demeanor
  • Must be very proficient with inbound and outbound calls
  • Must understand and operate in accordance with Company Policy and Procedures at all times


NSD is an equal opportunity employer and a drug free workplace.

NSD maintains a drug-free workplace and performs pre-employment substance abuse testing.

Location: 5600 Broken Sound Blvd NW, Boca Raton, FL 33487

  • Customer Service Representative/Dispatcher

    2 weeks ago

    Boca Raton, Florida, United States NSD NEWCO Full time

    Job OverviewNation Safe Drivers (NSD NEWCO), a leading provider of auto-related products, is seeking a skilled Contact Center Agent to join our Dispatch/Roadside team. This role requires effective communication, multitasking, and problem-solving skills to provide exceptional customer service in a fast-paced environment.The successful candidate will be...

  • Customer Service Representative

    4 weeks ago

    Boca Raton, United States NSD NEWCO Full time

    DescriptionNation Safe Drivers is one of the largest suppliers of auto-related, supplemental products since 1962. Our expertise is to develop and market specialty "niche" products to the Automotive and Insurance industries. Currently we are looking for a customer service call center agent for our Dispatch/Roadside department. Dispatch/Roadside Specialists...

  • Customer Service Representative

    6 months ago

    Boca Raton, United States NSD NEWCO Full time

    DescriptionNation Safe Drivers is one of the largest suppliers of auto-related, supplemental products since 1962. Our expertise is to develop and market specialty "niche" products to the Automotive and Insurance industries. Currently we are looking for a customer service call center agent for our Dispatch/Roadside department. Dispatch/Roadside Specialists...

  • Customer Service and Dispatch Specialist

    2 days ago

    Boca Raton, Florida, United States NSD NEWCO Full time

    About NSD NEWCONation Safe Drivers, one of the largest suppliers of auto-related products since 1962, is seeking a skilled Customer Service and Dispatch Specialist for our Dispatch/Roadside department. Our team provides exceptional customer service by assisting customers in need of roadside assistance.Key ResponsibilitiesDispatching Assistance Requests:...

  • Customer Service Representative

    2 weeks ago

    Boca Raton, Florida, United States US DEFAULT GROUP INC Full time

    Job Title: Customer Service RepresentativeUS DEFAULT GROUP INC is seeking a highly motivated and results-driven Customer Service Representative to join our team in Plantation, FL. As a key member of our Collections Department, you will be responsible for handling consumer interactions, negotiating repayment plans, and providing excellent customer...

  • Customer Service Leadership Position

    2 weeks ago

    Boca Raton, Florida, United States Southern Coast Services Full time

    Customer Service Leadership RoleSouthern Coast Services is seeking an experienced Call Center Manager to lead our customer service team in Boca Raton. As a key member of our leadership team, you will be responsible for driving business results and ensuring exceptional customer satisfaction.Estimated Salary: $62,000-$85,000/yearThe ideal candidate will have...

  • Bilingual (English/Spanish) Customer Service Representative

    6 days ago

    Boca Raton, United States The Law Offices of Kanner & Pintaluga P A Full time

    Job DescriptionJob DescriptionKanner & Pintaluga, a dynamic and rapidly growing personal injury and property damage law firm, seeks a highly motivated and passionate Customer Service Representative to join our team in Boca Raton, FL.POSITION SUMMARY: The Customer Service Representative at Kanner & Pintaluga is essential for managing client interactions and...

  • Customer Service Representative

    2 weeks ago

    Boca Raton, Florida, United States NATIONAL FLOORS DIRECT INC Full time

    Job SummaryNational Floors Direct INC is a leading provider of flooring solutions, delivering exceptional customer experiences through our direct-to-consumer approach. We are seeking a highly motivated and adaptable Call Center Representative to join our rapidly growing team.We offer a competitive estimated salary of $45,000 - $65,000 per year, depending on...

  • Dispatcher

    2 weeks ago

    Boca Raton, United States GardaWorld Full time

    Job Description GARDA Cash Logistics, one of the nation's largest armored car companies, is seeking to fill a Dispatcher positions in Boca Raton, FL. This position will work overnight and weekend shifts. GARDA is a 24/7 operation. To Dispatch ATM codes, Firstline Maintenance calls and emergency cash requests. Document and communicate between Service...

  • Bilingual (English/Spanish) Customer Service Representative

    1 week ago

    Boca Raton, United States The Law Offices of Kanner & Pintaluga P A Full time

    Job DescriptionJob DescriptionKanner & Pintaluga, a dynamic and rapidly growing personal injury and property damage law firm, seeks a highly motivated and passionate Customer Service Representative to join our team in Boca Raton, FL. POSITION SUMMARY: The Customer Service Representative at Kanner & Pintaluga is essential for managing client interactions and...

  • Dispatch Supervisor

    2 weeks ago

    Boca Raton, United States Executive Alliance Full time

    Job DescriptionJob DescriptionOur client is a leading, well-established Commercial Construction company who is looking for a customer focused and efficient Dispatch Supervisor to join their Restoration division in their Boca Raton, FL office. Acts as a first-line supervisor for designated dispatch staff overseeing the day-to-day operations, activities, and...

  • Customer Service Representative

    2 weeks ago

    Boca Raton, Florida, United States Sobol Boca Raton Full time

    About UsSobol Boca Raton is a local, family-owned cafe specializing in healthy bowls, smoothies, and cold-pressed juice. We are looking for team members to join our dynamic team and help us deliver an exceptional customer experience.Job SummaryWe are seeking a part-time Customer Service Representative to work at our cafe in Boca Raton. As a key member of our...

  • Customer Service Representative

    1 day ago

    Boca Raton, United States ARW Home Full time

    Job DescriptionJob DescriptionARW Home is looking for a talented and competitive Customer Service Representatives to join our team in Boca Raton, FL. This position will handle Retention calls. A CSR will play a fundamental role in achieving our Customer Service and Quality metrics. You must be comfortable making dozens of calls per day, and working in a...

  • Customer Service Leadership Role

    2 weeks ago

    Boca Raton, Florida, United States Southern Coast Services Full time

    About Our OpportunityWe are excited to offer a unique chance for a seasoned Call Center Manager to join our team at Southern Coast Services. With a focus on achieving departmental booked call and sales goals, this role offers a chance to make a significant impact on our team's performance.Salary and BenefitsThe estimated annual salary for this position is...

  • Outreach and Customer Service Representative

    5 months ago

    Boca Raton, United States Emanate Connections Full time

    Our partners were thrilled with the results we delivered so far and the demand for our fundraising services is greater than ever before. To continue delivering results for our charity partners, we are looking for an Outreach and Customer Service Representative to join our team. Our Entry Level Outreach and Customer Service Representative has one goal in...

  • Customer Service Representative

    15 hours ago

    Boca Raton, Florida, United States Costco Full time

    Job Description: As a Customer Service Representative at Costco, you will play a vital role in ensuring that our members have an exceptional shopping experience. Your responsibilities will include processing transactions, handling customer inquiries, and resolving any issues that may arise. If you enjoy working in a fast-paced environment and are passionate...

  • Customer Service Representative

    2 days ago

    Boca Raton, Florida, United States Domino's Pizza LLC Full time

    **Job Title:** Customer Service Representative**About Us:** Domino's Pizza LLC is a leading pizza delivery company with a reputation for excellent customer service.**Job Overview:As a Customer Service Representative, you will be the face of our company and play a critical role in delivering exceptional customer experiences.**Key Responsibilities:Greet...

  • Customer Service Representative

    2 weeks ago

    Boca Raton, Florida, United States Petco Full time

    Petco - 9960 GLADES RD is looking for a Customer Service Representative who can provide top-notch service to our guests. As a Customer Service Representative, you'll play a key role in creating a positive shopping experience for our customers.Job Requirements:Ability to work in a fast-paced retail environment.Excellent communication and interpersonal...

  • Customer Service Representative

    2 weeks ago

    Boca Raton, Florida, United States Domino's Pizza LLC Full time

    Job Title: Customer Service Representative">About the Role:We are looking for a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Domino's Pizza LLC. As a key member of our front of house team, you will be responsible for providing an exceptional experience for our customers.Key Responsibilities:Greet...

  • Call Center Representative

    1 week ago

    Boca Raton, United States American Behavioral Research Instit Full time

    Job DescriptionJob DescriptionBenefits/PerksCompetitive CompensationPaid Time OffCareer Growth Opportunities Job SummaryWe are seeking a friendly and professional Call Center Representative to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs, and provide helpful solutions that ensure...