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Hotel Front Desk Attendant

4 months ago

Kalispell, United States Best Western Plus Kalispell Glacier Park West Full time
Description

Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today

Responsibilities

•Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
•Bookkeeping: keep accurate records of all hotel guest account information
•Connect with the housekeeping department to ensure guest accommodations are ready
•Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
•Mitigate customer complaints as needed

Qualifications

•Has experience answering telephone calls and troubleshooting stressful situations
•Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
•Has previous experience or working knowledge of Microsoft Office and reservation management systems