Customer Service Representative

4 days ago

Bothell, United States React Health Holdings, LLC Full time
POSITION: Customer Service Representative

FULL-TIME/PART-TIME: Full Time

LOCATION: Bothell, WA

React Health is a fast paced, growth oriented, manufacturer and distributor of medical equipment serving the respiratory, sleep and cardiology patients, caregivers, physicians, and providers. React Health sells and supports its product and services in the acute-care, non-acute and home medical equipment markets. React Health has built a model that combines manufacturing and distribution of products and services to meet the challenges of the undiagnosed as well as those needing therapies after diagnosis in the sleep and respiratory population.

GENERAL SUMMARY
The Customer Service Representative (CSR) will own a portfolio of accounts and is responsible for building strong customer relationships, developing account management strategies, coordinating with internal teams to deliver solutions that exceed customers' expectations. The Customer Service Representative will identify opportunities for account expansion and drive brand loyalty by providing ongoing support through innovative solutions and product information.

QUALIFICATIONS
  • A minimum of 3 years of relevant work experience in leading projects
  • A minimum of 2+ years in sales or customer account management experience
  • Proven ability to engage people of all levels and backgrounds.
  • Demonstrated ability in relationship building and customer liaison
  • Professional, outgoing, and articulate
  • Ability to multitask in a fast-paced working environment
  • Highly Organized and attention to detail
  • Confident in PC ability with Microsoft Office (Excel, word, PowerPoint, Email)
Preferred Education
  • A minimum of a Bachelor's Degree or equivalent experience.
Preferred Experience
  • Strong Background in Healthcare industry
  • Excellent attention to detail and project management skills.
  • Excellent written/oral communication skills required. Must be able to work effectively with diverse groups of people.
Physical Demands
  • Requires normal visual acuity and hearing.
  • Typically, employees sit comfortably to do their work, interspersed by brief periods of standing, walking, bending, carrying papers and books, and extensive periods requiring the use of computer terminals to accomplish work objectives.
  • Required to sit and use their hands and fingers to handle or feel and manipulate keys on a keyboard.
  • Additional skills may be required to perform additional task(s) specific to work location, department or line of business.
Working Conditions
  • Predominantly operates in an office environment. Some work (less than 5%) requires moving and lifting of heavy networking equipment.
DUTIES AND ESSENTIAL FUNCTIONS
Each Employee consistently demonstrates the following essential functions:
  • Responsible for overall customer relationship and all aspects of account health.
  • Partner with customers to support their individual needs, learn their trends, and present solutions.
  • Handle incoming and outgoing call volume from assigned strategic accounts.
  • Assist in tracking and shipping of orders, and order intake.
  • Monitor and review monthly forecasting purchasing requirements.
  • Achieve quarterly revenue growth and customer service targets.
  • Generate new sales opportunities by cross-selling within existing accounts.
  • Resolve customer concerns quickly while proactively identifying and solving root cause.
  • Understand and promote all React Health product lines.
  • Subject matter expert in product availability and industry knowledge.
  • Collaborate with other departments to advocate the 'voice of the customer.'
  • Be a team player with a positive attitude, willing to flex as business requires.
  • Flexibility to accommodate customer working hours.
  • Work within NetSuite to document customer interactions.
  • Attends and participates in departmental meetings. Attends seminars and training sessions necessary to maintain.
  • Appropriate level of professional competence.
  • Ensures all department compliance guidelines are met.
  • Attends all meetings, in-services training, or continuing education as delegated by the supervisor.
  • Provides customer focused interactions.
  • Performs all duties necessary for the department as per department policies and procedures.
  • Performs other duties and responsibilities as delegated by the supervisor within the scope of practice and the responsibilities in the department.


Reasonable accommodations may be made to accommodate individuals with disabilities to perform the basic functions of the position without compromising client care. React Health is an Equal Opportunity/Affirmative Action Employer and is committed to providing a drug-free workplace. We are an Equal-Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

ABOUT THE ORGANIZATION React Health is a leading U.S. sleep, respiratory and cardio-pulmonary device manufacturer, distributor and diagnostic services provider based in Florida. React Health is focused on delivering comprehensive and integrated solutions to improve outcomes and the lives of patients with highly correlated sleep and respiratory conditions.

Pay Range: $26 - $31 per hour

  • Customer Service Representative

    1 week ago

    Bothell, Washington, United States TradeMark Residential & Commercial Services LLC Full time

    At TradeMark Residential & Commercial Services LLC, we are seeking a highly motivated and customer-focused Customer Service Representative to join our team.This is a full-time position that requires excellent communication skills, patience, and the ability to multitask. As a Customer Service Representative, you will be responsible for managing large amounts...

  • Customer Service Representative

    1 week ago

    Bothell, Washington, United States TradeMark Residential & Commercial Services LLC Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-oriented Customer Service Representative to join our team. As a key member of our support staff, you will act as a liaison between customers and our company, providing product information and resolving any emerging issues. Your excellent communication skills, patience, and...

  • Customer Service Representative

    3 weeks ago

    Bothell, Washington, United States Medstar Transportation Full time

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our team as a Transportation Coordinator. This role will be responsible for ensuring the smooth coordination of transportation services for our clients.

  • Customer Service Representative

    2 weeks ago

    Bothell, Washington, United States Mr Handyman Full time

    We are a leading home maintenance and repair company, committed to delivering exceptional customer service. As a Customer Service Representative/Dispatcher/Schedule Coordinator, you will play a critical role in discussing and scheduling jobs with new and existing customers. This position requires previous sales experience and involves managing three key...

  • Sales and Customer Service Representative

    4 days ago

    Bothell, Washington, United States Staples Full time

    **Job Summary:**We are looking for a talented Sales and Customer Service Representative to join our team at Staples. In this role, you will provide exceptional customer service, sell products and services, and maintain a clean store environment.Key Responsibilities:Deliver outstanding customer service, responding promptly to customer inquiries and resolving...

  • Customer Service Representative

    2 days ago

    Bothell, United States Terex Full time

    Job Description: The Customer Service Representative will play a crucial role in our Aftermarket Parts Department by providing day-to-day phone and case management support. This includes accurately identifying required parts, handling pre- and post-sale inquiries, quoting, order entry, order status updates, and issue resolution. The successful candidate will...

  • Customer Service Representative

    7 days ago

    Bothell, Washington, United States FYZICAL Therapy and Balance Centers Full time

    Job Title: Customer Service RepresentativeCompany Overview: FYZICAL Therapy and Balance Centers is a leading physical therapy company that offers individualized treatment plans to patients. We are committed to changing the PT industry by creating non-traditional approaches to care.Job Description: As a Customer Service Representative, you will be the first...

  • Customer Service Representative Specialist

    1 week ago

    Bothell, Washington, United States NCN CO Full time

    Job OverviewLake Pleasant RV Park is seeking a dedicated customer service representative to join our team for year-round employment. As a key member of our staff, you will be responsible for ensuring exceptional guest experiences and providing top-notch support.Salary RangeThe salary for this position is estimated at $30 per hour based on experience, with...

  • Customer Service Representative

    7 days ago

    Bothell, United States React Health Holdings, LLC Full time

    POSITION: Customer Service RepresentativeFULL-TIME/PART-TIME: Full TimeLOCATION: Bothell, WAReact Health is a fast paced, growth oriented, manufacturer and distributor of medical equipment serving the respiratory, sleep and cardiology patients, caregivers, physicians, and providers. React Health sells and supports its product and services in the acute-care,...

  • Customer Service Representative I

    3 weeks ago

    Bothell, United States Experis Full time

    Office / Operations Admin (Multiple position)Bothell WA 3+ month contract with high potential for extension and can convert to permanent. Pay range: $23 - $26/hr on W2.Our Fortune 500 client (One of the world's largest Electronic Manufacturing companies) in Bothell WA is looking for hardworking, motivated talent to join their innovative team. Are you an...

  • Customer Service Representative I

    3 weeks ago

    Bothell, United States Experis Full time

    Office / Operations Admin (Multiple position)Bothell WA 3+ month contract with high potential for extension and can convert to permanent. Pay range: $23 - $26/hr on W2.Our Fortune 500 client (One of the world's largest Electronic Manufacturing companies) in Bothell WA is looking for hardworking, motivated talent to join their innovative team. Are you an...

  • Customer Service Representative

    4 days ago

    Bothell, Washington, United States Staples Full time

    About Us:At Staples, we're dedicated to helping our customers and community discover innovative products, services, and inspiration that unlock what's possible. As a Sales Associate, you'll play a key role in delivering an exceptional customer experience and driving sales growth. We offer a competitive hourly rate, opportunities for career advancement, and a...

  • Customer Service Representative

    4 days ago

    Bothell, Washington, United States Big 5 Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Sales Associate. In this role, you will be responsible for providing exceptional customer service, processing sales transactions, and maintaining a clean and organized store environment.Key ResponsibilitiesPerform sales and service tasks throughout the storeAnalyze...

  • Customer Service Ambassador

    2 weeks ago

    Bothell, Washington, United States Mr Handyman Full time

    OverviewAt Mr. Handyman, we strive to provide exceptional service to our customers by hiring reliable and customer-focused team members who are knowledgeable and skilled in various areas of home improvement, maintenance, and repair. We are looking for a dedicated individual to join our team as a Customer Service Representative/Dispatcher/Schedule...

  • Insurance Service Representative

    1 week ago

    Bothell, Washington, United States State Farm Insurance Full time

    **Job Overview**At State Farm Insurance, we are seeking a highly skilled Insurance Service Representative to join our team. As an Office Representative, you will play a crucial role in assisting customers with their insurance needs.**Key Responsibilities:**Assist customers with policy changes and updates;Provide exceptional customer service by answering...

  • Customer Service Liaison

    4 days ago

    Bothell, Washington, United States Owens & Minor Full time

    At Owens & Minor, we're seeking a talented Customer Service Representative to join our team. With a strong focus on delivering exceptional customer experiences, this role is perfect for someone who thrives in fast-paced environments and has excellent communication skills.Key ResponsibilitiesEducate patients on products and services to ensure they make...

  • Customer Service Ambassador

    7 days ago

    Bothell, Washington, United States NCN CO Full time

    Job OverviewLake Pleasant RV Park, a family-owned business, is seeking a Customer Service Representative to join their team. This full-time or part-time position offers year-round sustainable employment.

  • Service Team Representative

    7 days ago

    Bothell, United States Arena Sports Full time

    Job ResponsibilitiesThe successful Service Team Representative will possess excellent communication skills, be able to multitask effectively, and demonstrate a passion for delivering exceptional customer experiences. They will work closely with customers to answer questions, solve problems, and provide personalized support.

  • Customer Service Ambassador

    7 days ago

    Bothell, United States Arena Sports Full time

    Arena Sports is a family-run business dedicated to family fun. Our Customer Service Representatives are vital to the success of our business, providing exceptional service by being knowledgeable in all aspects of our programs and enjoying interacting with others.Job OverviewWe offer great soccer leagues and classes year-round, as well as other ways to play,...

  • Financial Services Representative

    1 week ago

    Bothell, Washington, United States Chris Jones - State Farm Agent Full time

    OverviewChris Jones - State Farm Agent is seeking a skilled Financial Services Representative to join their team. As an Agent Team Member, you will be responsible for providing exceptional customer service, educating customers about insurance options, and promoting State Farm products.Key Responsibilities:Provide prompt, accurate, and friendly customer...