![Goodwill Industries of New Mexico](https://media.trabajo.org/img/noimg.jpg)
ECommerce Assistant Manager
3 months ago
Job Type
Full-time
Description
Do you want your career to have a purpose? Here at Goodwill Industries of New Mexico (GINM), your work changes the lives of people with barriers to employment. Come be a part of our fantastic management team, here you are an important asset in the operation of our E-Commerce Department. GINM is looking for an E-Commerce Assistant Manager with excellent organizational skills who can thrive in a fast-paced work environment as well as lead and motivate your team. We are a second chance employer offering advancement opportunities. Your day-to-day responsibilities will include training employees, overseeing our listing and shipping teams, and helping the department achieve operational goals. Apply NOW This is a coveted position, and it won't last long
Goodwill Industries of New Mexico offers competitive pay, health insurance, a retirement program, educational assistance, work-life balance, alongside other benefits.
Starts at $16.25/hour DOE. Guaranteed 38 hours/week.
Position Summary: Assists in the planning, coordination and direction of daily activities related to the successful operations of the E-Commerce Department. Assumes responsibility for operations and the site in the absence of the E-Commerce manager.
Essential Duties and Responsibilities:
This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.
- Adherence to the attendance and punctuality policies of Goodwill.
- Exhibit excellent customer service skills as related to your position.
- Supervises listers, shippers, and photographers to ensure a productive work environment.
- Oversees quality of goods being listed to the website.
- Ensures shipments are sent on time and in order of payment date.
- Communicates merchandise shipment concerns to the E-Commerce manager.
- Prepares and maintains records of E-Commerce operations including but not limited to daily sales reports, listing totals, associate production, etc.
- Creates a positive public image of Goodwill by maintaining a clean work environment, attractive listings, and maintainable workflow.
- Safeguards the merchandise/facility and takes appropriate security precautions when opening and closing.
- Performs work of E-Commerce associate as defined in the E-Commerce associate job description- as needed.
- Assists in administrative and clerical details of E-Commerce operations to include ordering supplies, maintaining product flow and on time shipments as directed by E-Commerce procedures, etc.
- Answers and resolves customer's complaints and inquiries and promotes excellent customer service.
- Ensures that all personnel understand and follow Goodwill's loss prevention procedures and policies.
- Communicates and documents progress, concerns and problems to E-Commerce manager.
- Monitors level of merchandise and supplies and adjusts as necessary; ensures merchandise pulls are completed weekly.
- Integrates people with barriers to employment into the E-Commerce setting.
- Assist in preparing employee work schedules and properly records hours worked.
- Assist the E-Commerce Manger in personnel actions including performance reviews, disciplinary actions etc. with guidance from Management and HR.
- Ensures HIPAA compliance.
- Responsible for the safety of all persons served and staff under his/her supervision.
- Responsible for CARF compliance and maintaining standards in areas of responsibility.
- Implements CARF standards into all programs and follows professional ethics as set in the Code of Conduct/Business Ethics policy.
- Maintain confidentiality of all privileged information.
- Performs other incidental and related duties as required and assigned.
Requirements
- Knowledge of E-Commerce sales, sales promotion and shipping procedures.
- Knowledge of basic math and basic computer skills.
- Ability to motivate employees.
- Skill in increasing sales and profitability.
- Skill in supervising assigned staff.
- Knowledge of organizational practices, policies and procedures and compliance with same
- Knowledge of and compliance with all safety policies and procedures.
- Skill in operating various word-processing, spreadsheets, and database software programs.
- Ability to maintain confidentiality.
- Ability to calculate figures and amounts including discounts, fees and percentages.
- Ability to communicate efficiently and effectively both verbally and in writing.
- Ability to exhibit excellent customer service skills.
- Ability to read, write and understand English.
- Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds and people with disabilities.
- Ability to work extended hours and various work schedules.
- Ability to work independently and demonstrate time management skills.
- Ability to handle multiple tasks and meet deadlines.
Minimum Qualifications: The requirements listed below are representative of the knowledge, skills, and or abilities required for the position. Individuals must be able to pass a criminal background check and drug test. Individuals must have a valid New Mexico driver's license, liability insurance, insurability under the agency insurance carrier, dependable vehicle and a clean driving record.
- High School Diploma/GED.
- Three years of progressive work experience in retail including one-year supervisory experience or equivalent combination of education and experience.
Salary Description
$16.25/hour, DOE
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