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Customer Service Associate

2 months ago

Chesapeake, United States OED Full time

We are looking for a motivated Entry-Level Customer Service Associate to join our team and start a successful career in a dynamic and supportive environment. This role offers you the opportunity to make a positive impact every day while honing your customer service skills. Key Responsibilities: Respond to Inquiries: Ensure each customer interaction is positive by efficiently addressing questions and concerns. Assist and Troubleshoot: Provide detailed product information and resolve issues to guarantee customer satisfaction. Maintain Records: Keep accurate records of customer interactions and transactions to ensure data integrity and easy access. Escalate Issues: Identify and escalate urgent matters to the appropriate team members for quick resolution. Collaborate: Work with internal teams to improve customer service processes and support continuous improvement. Follow Guidelines: Adhere to established communication procedures, company policies, and guidelines to deliver consistent, high-quality customer service. Requirements: Strong Communication Skills: Ability to communicate effectively with customers and team members, both verbally and in writing. Problem-Solving: Excellent problem-solving abilities with a focus on customer satisfaction. Multitasking: Capable of managing multiple priorities in a fast-paced environment. Education: High school diploma or equivalent; additional education or certifications in customer service are an advantage. Benefits: Competitive Salary: A starting salary that acknowledges and rewards your efforts. Training & Development: Access to extensive training programs and opportunities for career growth. Supportive Team Environment: Be part of a collaborative, team-oriented workplace that fosters both personal and professional development. #J-18808-Ljbffr