Director, Implementation Visa Commercial Solutions
2 months ago
Company DescriptionVisa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose to uplift everyone, everywhere by being the best way to pay and be paid.Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.Job DescriptionThe Director, Implementations position is responsible for building and managing a highly qualified and experienced team of implementation managers and subject matter experts in the Visa Commercial Solutions products. The team will lead complex implementations of Visa Commercial Solutions products with financial institutions in North America.The Director will also gain a deep understanding of the Visa Commercial Solutions platform, including the application of the products to address client business needs. The position requires a high level of interaction and collaboration with business and technical leaders across the company.Essential FunctionsManage a team of highly qualified implementation and project management specialistsAdvise and guide the team to develop skills and ensure high quality implementations following Project Management Methodology best practices and skillsCollaborate with business partners across the CS, Product and Technology organizations to ensure alignment and team readiness for new features, and adjustmentsGain a deep understanding of VCS products, particularly the reporting product suite. Also deeply understand the end to end implementation process and technical infrastructure for the productsContinuously monitor progress of the team against company, organization and employee goalsProvide status and project milestone updates via weekly or other progress reporting, and by managing status meetings.Monitor customer feedback, and provide status updates to senior management, and cross functional partnersProactively coordinate with leadership and account relationship teams to manage escalations and resolve issuesManage team project metrics and analytics, with periodic reporting to senior managementProactively identify opportunities to increase service quality and/or efficiencyProvide leadership and guidance to Client Services staff supporting the VCS products in the Atlanta officeThis is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.QualificationsBasic Qualifications10 or more years of work experience with a Bachelors Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhDPreferred Qualifications12 or more years of work experience with a Bachelors Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhDExperience in implementation or consulting role in financial services, card payments, B2B/Commercial Card solutions or information services, with at least 8+ years in project managementExperience with corporate expense reporting, expense management, corporate travel and virtual paymentsProven leadership and experience managing a team of implementation managers, and working in a cross functional organizationAbility to communicate effectively with both business and technical resourcesAbility to comprehend and articulate complex technical concepts or processes into laymans termsStrong ability to prioritize and multi-task under deadlines, organize, and implement complex projects with minimal oversight, and manage customer expectationsDemonstrated success in client relationship managementExcellent verbal, written, presentation and interpersonal skills and excellent time management, organization, and planning skillsDemonstrated expertise in using standard MS Office tools (e.g., MS Project, Excel, PowerPoint, Word, Visio, etc.).Demonstrated experience learning and working with complex, integrated platformsDemonstrated understanding of the payment and data processing industries including industry trends and high-level business driversDemonstrated ability and experience working in a complex organization to understand business and customer needs, and coordinate with cross functional teams to manage escalations and drive solutions to complex business problemsExperience working with financial data, and knowledge in secure communication protocol such as SFTP, FTP/S and HTTPS.PMP certificationKnowledge in application programing interfaces (APIs) gateways.Additional InformationWork Hours: Varies upon the needs of the department.Travel Requirements: This position requires travel 5-10% of the time.Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 138,600.00 to 201,000.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.SummaryType: Full-timeFunction: Project ManagementExperience level: DirectorIndustry: Information Technology And Services
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