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Pool Supervisor

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Virginia Beach, United States Professional Hospitality Resources, Inc. and Ocean Beach Club LLC Full time

Overview:

Coordinates the daily upkeep and maintenance of the Cavalier Resort Pools to include Cavalier Hotel Indoor Pool and Spa, Marriott Indoor and Outdoor Pools, Cavalier Beach Club Outdoor Pool and spa (currently does not support the Embassy Pools). Responsible for the maintenance, upkeep, operation of all major pool systems and water chemistry. Ensures compliance with all policies, procedures and regulations.

Responsibilities:

Understand the needs of the shift, deploy resources and communicate the plan to the staff department so that products and services are delivered timely and to the department's specifications.

Use the department's Job Skill Handbooks to consistently coach and train Associates.

Use the approved tools and checklists to set daily expectations for each Associate and ensure completion of the assigned tasks.

Provide daily motivation and encouragement to motivate each Associate and create the environment and teamwork for excellent service.

Monitor daily time and attendance including clock in and out to ensure daily labor budget is met. Make adjustments as needed to respond to call offs or changes in forecasted business volume.

Follow Service Recovery guidelines to ensure that guest concerns are resolved to complete satisfaction. Understand and escalate guest concerns when necessary.

Champion Gold Key/PHR's service culture, "The Keys to Making it Right" to proactively focus Associates on what matters most to lead in guest satisfaction for the brand, our market competitors and on social media.

Constant inspection of your assigned areas of responsibility to ensure alignment with standards, specifications and inventories, which include cleanliness, environment/sense of place and guest experience; deploy corrective action or resources when necessary.

Proactively manage safety and security procedures to prevent accidents, ensure healthy environments for both Associates and Guests.

Ensure individual compliance with all Gold KeylPHR, Brand and state or federal training requirements for your role to include new hire, certification and re-certification as needed.

Other duties as assigned.

General Responsibilities:

Possess full knowledge and proper techniques in all skill categories as prescribed on the Engineering Skill Matrix.

Ensure all pool equipment (pumps, filters, chemical and salt systems as well as pool heaters) are working to specifications at all times. All discrepancies, to include but not limited to leaks, are corrected asap.

Maintain Quality Assurance standards as defined by PHR and brand requirements.

Perform month end inventories of chemical and spare parts in a timely and accurate manner to ensure all pools are adequately stocked.

Assist in the planning of long and short term business objective for the pools

Ensures integrity, upkeep, repair and replacement of all pool plaster, plumbing fixtures, tiles, lights and water features.

Ensures all safety equipment and ADA equipment are operational at all times.

Complete daily facility walk across the resort for all pools to evaluate condition of the asset and assist in planning to resolve any deficiencies.

Assist in the management and execution of RFR projects related to the pools, ensuring on time, on budget and quality according to SSL

Provide consultation or expert advice to management in regards to maintenance issues related to the pools .

Learn, understand and lead according to the Engineering Operating Plan.

Leadership Duties:

Manage Associates to ensure all areas of responsibility are properly covered and within budget.

Complete Associate safety training in compliance with PHR, Brand and OSHA regulations. Report unsafe work conditions, practices and safety or security violations.

Ensure all Associates receive comprehensive on the job training as described by the applicable job skills checklist.

Administration Duties:

Create and manage schedule as assigned by Chief Engineer.

Ensure all Annual City Permits are completed and submitted to the Department of Health prior to April 1 every year.

Ensure daily water chemistry readings are completed by the Pool Concierge/Engineers or self every 2 hours when the pools/spa are open. Ensure all daily water chemistry readings are saved and stored in a binder for review upon request.

Ensure weekly water chemistry of all pools is checked by 3rd party and all documentation saved for review upon request. ay, operating checkbook.

Prepare reports as prescribed by Operating Plan and Chief Engineer related to engineering department efficiency, productivity and quality.

Assist in the creation and management of departmental annual operating budget.

Qualifications:

Type Qualification
Experience Certification Pool Operator (CPO) required
Skill Excellent English verbal and written communication skills.
Experience High School Diploma required, College degree preferred.
Experience Prior experience as a property level Chief Engineer preferred.
Skill Ability to multi-task within specific time constraints.
Skill Ability to define problems, collect data, establish facts, and draw valid conclusions.
Skill Ability to interpret a variety of technical instructions and deal with several abstract and concrete variables.
Skill Able to apply concepts such as fractions, percentages, ratios and proportions to practical situations.