Customer Service Representative

2 months ago

Prattville, United States The Heico Companies Full time
What You'll be Doing:
  • Records customer product orders via phone, email, and facsimile.
  • Processes customer orders in steps to include entering information into the computer system; confirming prices, shipping, and delivery dates; printing, confirming, and filing orders.
  • Enters customer order by securing customer number, matching correct Account Executive number, verifying correct pricing and pricing codes, and adding special order comments and required line-item comments.
  • Reviews customer inquiries and uses job knowledge to address situations to best meet the needs of the customer and the company.
  • Systematically coordinates the return of products to include communication with carriers and the issuing of credits.
  • Maintains multi-facility order documentation and advises appropriate facility of critical order information and changes.
  • Releases product orders to other facilities for shipment.
  • Provides work-up costs for special order products to customers and ensures component availability for the product production.
  • Cooperates with interdepartmental personnel, as well as other facilities and corporate personnel, to ensure services can be adequately promoted and maintained to meet the needs of the customer.
  • Responsible for providing team support within all departments. Maintain an attitude of excellent customer service and high-quality.
  • Demonstrates problem solving skills while creating improved avenues of communication across departments.
BEHAVIORAL REQUIREMENTS:

Core Competencies:
  • Customer Focus - Understanding who your customer is and their needs.
  • Dealing with Ambiguity - Comfortable dealing with change and situations in which a clear answer has yet to be discovered.
  • Drive for Results - Identifying key goals and using all available people and resources to get there.
  • Priority Setting - Knowing what comes first.
  • Interpersonal Savvy - Quickly acclimating to people and situations.
  • Strategic Agility - Looking to the future and rising to meet it.
Other Competencies:
  • Strong social skills including interpersonal, telephone, and e-mail skills to successfully work and communicate with a variety of personalities.
  • Must be able to maintain a professional, organized, and positive demeanor, even when dealing with difficult issues and challenging customers.
  • Good communication and public speaking skills.
  • Proficiency in mathematics to calculate margins, pricing, and profits.
  • Ability to think and operate on the fly, to assess situations, to weigh options, and to make sound business decisions.

KNOWLEDGE AND SKILL REQUIREMENTS:

Proficient with computer software (Microsoft Excel, Word, Outlook, Teams, Windows environment).

Experience in Customer Service or in a Customer Solutions environment preferred.

Must be functionally literate in the English language, bilingual in French or Spanish is a plus.

Must be able to see and hear sufficiently to ensure that the requirements of the position can be fully met.

Ability to read, write, and perform basic math skills such as counting, addition, subtraction, multiplication, and division.

D365 knowledge is a plus.

Education:

A high school diploma or equivalent is required.

Post-high school education is preferred.

PHYSICAL DEMANDS:

Must have the ability to lift, push, pull, or move up to 15 lbs. Frequent sitting for prolonged periods of time with intermittent standing, bending, stooping, reaching, pulling, pushing, grasping, and lifting.

About Kinedyne:

Over the course of five decades, Kinedyne has evolved from a single facility in New Jersey to an international organization with more than 500 employees at facilities in four different countries around the world. As we grew and our product lines evolved, we believed that with Better Cargo Securement - Greater Cargo Capacity - and Faster Cargo Access Technologies, we can make the increasingly complex shipping environment just a little easier for the industry to deal with today and as the future unfolds.

All of the efforts throughout our history have enabled us to provide our customers the products, service, and support that they have come to expect from us over our five decades of growth. We've earned our right to be called The Cargo Control People.

What We Offer:

A Comprehensive Benefits Package that includes:

Medical/Dental/Vision-with HSA (company provides yearly funding)

Individual or Family Plans are available at affordable bi-weekly rates.

-Company paid long & short-term disability

-401K with competitive company match.

-PTO & Tuition reimbursement

-Company Paid Life Insurance

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