Automotive Service Manager Position
4 weeks ago
This exciting opportunity awaits an Automotive Service Manager at our state-of-the-art facility. In this role, you will lead our team in providing exceptional customer service and driving business growth. Your key responsibilities will include managing office and shop personnel, ensuring quality of work, and maintaining a positive attitude and communication at all times.
Key Responsibilities and Duties- Manage office and shop personnel and daily operations
- Follow and enforce all company policies and procedures
- Take necessary corrective and/or disciplinary action for employee non-compliance
- Ensure quality of work, attitude and performance meets or exceeds customer satisfaction goals
- Direct the smooth, orderly and organized operation of the store
- Maintain a personal positive attitude and positive communications at all times
- Develop customer estimates and work orders
- Ensure selection of quality parts
- Ensure target margins are achieved
- Open and close stores on a daily basis
- Perform daily accounting closing and balancing procedures
- Perform daily, weekly, and monthly reconciliations, audits and report analysis. Report results to Owners
- Ensure all equipment is fully operational and in good working order
- Ensure technicians have the resources needed to do their job
- Serve as the primary communications interface to the guests, before, during and after service
- Possess the ability to consistently and effectively sell our services without jeopardizing honesty and integrity
- Act in a professional manner suitable as to represent a quality organization with which you are employed
- 5 years work experience in Automotive Customer Service & Service Sales
- Supervisory or Management experience in the Automotive Industry
- Proficiency in Windows based computer software and automotive store applications
- Experience in TekMetric software application preferred, but not required
- Graduation from an industry recognized service training program preferred by not required
- ASE Service Consultant certification or equivalent experience
- Current driver's licenses
- Driving record acceptable to our current insurance carrier
Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. Our 300+ locations offer modern facilities equipped with manufacture-level diagnostic equipment and the latest factory scan tools. We also provide our technicians with a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.
We are an equal opportunity employer and practice 'At-will' employment practices. All your information will be kept confidential according to EEO guidelines.
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