Wellness Desk Attendant

4 months ago

Groveland, United States FIRST LIGHT RESORTS LLC Full time
Job Details

Job Location
Rush Creek Lodge - Yosemite National Park, CA

Salary Range
$17.00 - $17.00 Hourly

Description

Rush Creek Lodge is looking for an engaging Wellness Desk Attendant to join the team and create a welcoming, professional, and clean environment for our guests. The ideal candidate is passionate about wellness and brings a warm and positive attitude to the Wellness Spa team. The Wellness Desk Attendant engages with guests and staff throughout their shift, which requires the ability to provide direction as well as attentive, caring guest service. The Wellness Desk Attendants schedule appointments, describe treatments, check-in guests, collect payments, order and serve food, provide spa tours, and assist guests with retail purchases. The Wellness Desk Attendant also shares responsibility for maintenance of and cleaning of the spa, which includes communicating needs with the supervisor or appropriate departments and teams. An important duty of Wellness Desk Attendants is engaging with our guests and enriching their experience through exceptional hospitality, as well as inspiring guests to continue their Wellness journey when they head home.

Qualifications

Essential functions/Key Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
  • Directly provide exceptional, caring hospitality
  • Work safely and supervise others to avoid injuries and accidents, including wearing proper Personal Protective Equipment
  • Assist with guest check-ins for spa appointments
  • Finalize payments for Spa services
  • Seek feedback from guests to gauge and improve their experience
  • Oversee and audit guest scheduling to maximize guest usage and accommodation
  • Assist with answering phones and scheduling appointments
  • Audit emails from guests and respond to all guest correspondence
  • Develop service and product knowledge
  • Promote spa services and retail goods
  • Assist with ongoing and daily cleaning tasks
    • Remove slip hazards on wet room floor
    • Clean restrooms and guest areas
    • Vacuum or sweep carpet
    • Stock paper products, restrooms, towels
    • Empty garbage receptacles, dirty towel bins
    • Clean lockers and keep storage areas tidy
  • When finding unsafe conditions and maintenance concerns, address them immediately by contacting others as needed and/or submitting Maintenance Service Requests
  • Move quietly throughout treatment areas, including hallways, opening and closing doors, and wet room
  • When opportunities arise, support interns in our Internship Program to help them be most successful in their work and at the Lodge
  • Ensure professional language and demeanor are used at all times
  • Attend Wellness Desk Attendant and Wellness Spa meetings as required
  • Assist with other lodge needs as may arise from time to time
Competencies/Required Skills and Abilities
  • Organizational skills
  • Able to learn new computer programs
  • Able to promote and sell spa services and products
  • Attention to detail
  • Able to follow instructions accurately
  • Able to smile and provide warm, heartfelt hospitality to guests
  • Able to answer guest questions and give appropriate guidance
  • Able to meet consistent attendance requirements and comply with schedules/breaks
  • Able to communicate well and professionally with colleagues and supervisors
  • Excited about creating a warm, family atmosphere for guests and staff while maintaining high standards
  • High Integrity
  • Mature and personable with a relaxed nature
  • Leading a healthy, drug-free lifestyle
  • Dynamic, fun, and likes the outdoors
  • Flexible with a "whatever it takes" attitude
  • Able to work independently or with a team as needed
  • Computer proficiency or ability to learn required programs
  • Able to sell and upsell products and packages to guests
Supervisory responsibilities
  • Navigate through staff and guest issues/conflict
  • Take necessary steps to ensure exceptional guest service & hospitality
  • Respond immediately to any unsafe condition
Work environment/physical demands
  • The physical environment requires the employee to work both inside and outsider in heat/cold, wet/humid, and dry/arid conditions
  • Frequent walking, twisting, bending, stooping, kneeling, crouching, crawling, reaching, sitting, climbing stairs
  • Ability to stand and move continuously
  • Lifting up to 50 pounds maximum
  • Stocking, vacuuming, sweeping and mopping floors, and cleaning toilets/bathrooms
  • Working with required chemicals
  • Shifts of up to 8 hours per day, plus periodic additional overtime hours
Details
  • Full time position available immediately
  • 40 hours of paid time off per year
  • Healthcare benefits available after 90 days
  • 401K eligible with company match after 1 year
  • Regular schedule with specific days off will be established
  • Room and board available for fixed weekly cost both onsite and offsite

Please note this job description is not designed to cover or contain a comprehensive listing of

activities, duties or responsibilities that are required of the employee for this job. Duties,

responsibilities and activities may change at any time with or without notice.

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