Spa Receptionist

3 weeks ago

Groveland, California, United States FIRST LIGHT RESORTS LLC Full time
Position Overview

Location
First Light Resorts LLC

Compensation
$17.00 Hourly

Role Summary

First Light Resorts LLC is seeking a dedicated Wellness Desk Attendant to enhance our guests' experience by fostering a warm, professional, and immaculate atmosphere. The ideal candidate possesses a strong enthusiasm for wellness and radiates positivity within the Wellness Spa team. The Wellness Desk Attendant plays a crucial role in interacting with guests and staff, necessitating the ability to provide guidance alongside attentive and compassionate service.

Key Responsibilities
  • Deliver exceptional and caring hospitality to guests.
  • Ensure safety protocols are followed to prevent injuries, including the use of appropriate Personal Protective Equipment.
  • Facilitate guest check-ins for spa services.
  • Process payments for spa treatments.
  • Solicit feedback from guests to enhance their experience.
  • Manage and audit guest scheduling to optimize usage and accommodations.
  • Assist with phone inquiries and appointment scheduling.
  • Respond to guest emails and correspondence promptly.
  • Develop knowledge of services and products offered.
  • Promote spa services and retail merchandise.
  • Contribute to daily cleaning and maintenance tasks, including:
    • Removing slip hazards in wet areas.
    • Cleaning restrooms and guest areas.
    • Vacuuming or sweeping carpets.
    • Restocking paper products and towels.
    • Emptying waste receptacles and laundry bins.
    • Maintaining cleanliness in lockers and storage areas.
  • Address unsafe conditions and maintenance issues immediately by notifying the appropriate personnel.
  • Move quietly and efficiently throughout treatment areas.
  • Support interns in their roles to ensure their success.
  • Maintain a professional demeanor and language at all times.
  • Participate in required meetings related to the Wellness Desk Attendant role.
  • Assist with additional lodge responsibilities as needed.

Skills and Qualifications
  • Strong organizational abilities.
  • Willingness to learn new software applications.
  • Capability to promote and sell spa services and products.
  • Attention to detail and ability to follow instructions accurately.
  • Warm and welcoming attitude towards guests.
  • Effective communication skills with colleagues and supervisors.
  • Commitment to creating a friendly atmosphere for guests and staff.
  • High level of integrity and professionalism.
  • Ability to work independently or collaboratively as needed.
  • Proficiency in computer applications or willingness to learn.
  • Ability to upsell products and packages to guests.

Work Environment
  • Work involves both indoor and outdoor settings, with exposure to varying weather conditions.
  • Physical demands include frequent walking, bending, and lifting up to 50 pounds.
  • Regular cleaning tasks and handling of cleaning chemicals.
  • Shifts may extend up to 8 hours, with potential for overtime.

Additional Information
  • This is a full-time position.
  • Paid time off and healthcare benefits available after a designated period.
  • Eligibility for 401K with company matching after one year.
  • Room and board options available for a fixed weekly cost.

Please note that this job description is intended to provide a general overview of the position and is not exhaustive of all duties and responsibilities associated with the role.

  • Spa Receptionist

    3 weeks ago

    Groveland, California, United States FIRST LIGHT RESORTS LLC Full time

    Position OverviewLocationFirst Light Resorts LLCCompensation$17.00 HourlyRole SummaryFirst Light Resorts LLC is seeking a dedicated Wellness Desk Attendant to foster a warm, professional, and pristine atmosphere for our clientele. The ideal candidate possesses a strong enthusiasm for wellness and a friendly demeanor, contributing positively to the Wellness...