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Practice Coordinator

3 months ago

Leesburg, United States Life.Church Full time

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare. Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our corporate team Job Summary: The Practice Coordinator is responsible for managing the front office daily activities for their practice location, ensuring quality customer service to in-person and remote patients and clinicians. HOURLY PAY : $20.50 - 21.50/hour LOCATION : The office is located at 199 Liberty St., Leesburg, VA 20175 Duties/Responsibilities: Operational Excellence: *

Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote

LFST culture, engagement, and connection. *

Conduct schedule prep process for all patients to ensure all paperwork and documentation is complete, credit card on file is current, demographics are accurate, and patient chart is prepared. *

General office duties, cleanliness, and appeal, such as sorting office mail, scanning documents, e-faxes, shared office email and office upkeep, to ensure the practice is running smoothly and prepared for patients and clinicians. *

Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction. Patient Support: *

Provide exceptional customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or sensitive situations by following Crisis and De-escalation Processes. *

Manage front desk responsibilities including greeting and checking patients in/out in a courteous manner. *

Provide support to patients with requests via phone, email, and or portal with payment/billing related questions, scheduling needs, release requests, miscellaneous inquires, etc. *

Manage queues within the phone system, ensuring calls are answered timely to ensure excellent customer service. *

Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed. *

Handle any urgent requests; triage patient issues and resolution, i.e., direct to correct departments or escalate for assistance. *

Collect all in-person and telehealth co-payments and account balances at the time of service. *

Complete insurance eligibility verification and reach out to patients to resolve any issues. Clinician Support *

Provide general clinician support – assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc. * Coordinate with clinicians pertaining to any additional patient questions. *

Support clinician schedules by auditing for appointment accuracy. *

Maintain a pleasant, secure, and motivational working environment in the Practice. Required Skills/Abilities: *

Ability to multitask and prioritize duties to support delivery of high-quality patient experience. *

Ability to work independently and as a team member. *

Strong communication skills, both written and verbal. *

Proficient in using Computer Software Applications (Microsoft Office & EMRs) *

Comfortable handling sensitive and confidential Information (HIPAA) Education and Experience: *

High School or equivalent required, associates/bachelor’s degree preferred. *

1+ years of experience in healthcare operations, customer service, or similar role or setting preferred. LifeStance Health (NASDAQ: LFST) is one of the nation’s largest providers of virtual and in-person outpatient mental health care for children, adolescents and adults experiencing a variety of mental health conditions. LifeStance Health is based in Scottsdale, Arizona. Our Vision: A truly healthy society where mental and physical healthcare are unified to make lives better. Our Mission: To help people lead healthier, more fulfilling lives by improving access to trusted, affordable and personalized mental healthcare. Our Values: Delivering Compassion

- We care for people unconditionally and act with empathy always. Building Relationships

- We are collaborative, building enduring relationships to achieve more together. Celebrating Difference

- We respect the diversity of every individual’s lived experiences. Learn more at

www.lifestance.com

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