IT Network

3 months ago

Houston, United States Allergy & ENT Associates of Middle Tennessee Full time

**IT Network & Support Specialist**

Houston, TX **JOB DESCRIPTION**

**Job Title:**

IT Network and Support Specialist

**Department:**

Admin

**Reports To:**

Lindsey Clement

**FLSA Status:**

Non-Exempt

**Position Summary**

This position will provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. This individual will also provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

**Essential Duties & Responsibilities**

* Oversee the daily performance of network and computer systems and equipment.

* Troubleshoot network and system issues.

* Administer network security measures to prevent system interruptions or breaches.

* Execute sensitive data backup and restoration procedures.

* Document all technical procedures and user guides.

* Enter commands and observe system functioning to verify correct operations and detect errors.

* Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

* Install and perform repairs to hardware, software, or peripheral equipment, following design and installation specifications.

* Maintain records of daily data communication transactions, problems, or installation activities.

* Refer major hardware or software problems or defective products to vendors or technicians for service.

* Develop training materials and procedures, or train users in the proper use of hardware or software.

* Confer with staff, users, and management to establish requirements for new systems or modifications.

* Assist other departments with IT tasks, as requested.

**Qualifications**

**EDUCATION AND EXPERIENCE**

* Associates degree (A.A.) or equivalent from two-year college or technical school

* Previous experience as a network or systems administrator

* 3 to 5 years related experience and/or training

* Professional, calm and courteous demeanor

* Strong sense of customer service

* Strong organizational and interpersonal skills required

* Excellent verbal and written communication skills

**Competencies**

* **Customer Service** Knowledge of principles and processes for providing customer service; the ability to demonstrate a series of activities designed to enhance the level of both internal and external customer satisfaction.

* **Organization** Uses time efficiently by prioritizing and planning work activities; is methodical and efficient in structuring tasks to be accomplished.

* **Professional Maturity** The ability to separate emotional feelings from the real issues at hand. The ability to legitimately and objectively challenge the substance of our beliefs and biases of our observations.

* **Time Management** Managing one's own time and the time of others; the ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).

* **Active Listening** Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

* **Interpersonal Communication** Writes and speaks effectively based on the psychological, relational, situation, environmental and cultural dynamics within the situation

* **Communication** The ability to write and speak effectively using appropriate convention based on the situation; actively listens to others, asks questions to verify understanding, and uses tact and consideration when delivering feedback to others.

**Physical Demands**

* **Physical Activity Level**: Sedentary physical activity performing non-strenuous daily activities of an administrative nature

* **Physical Demands**: Exerting up to 10 pounds of force occasionally to lift, carry, pull, or otherwise move objects; Substantial movements (motion) of the wrist, hands, and/or fingers in a repetitive manner

* **Work Environment**: Well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation; Moderate noise (examples: business office with computers and printers, light traffic), daily stair climbing; Typical schedule is Monday through Friday with regular working hours; Occasional overtime may be required. Travel to various locations of clinics will be required.

My signature below acknowledges that I have received, read and understand this job description, and that I am expected to consistently demonstrate the essential job duties and core competencies of the position with or without reasonable accommodation. Furthermore, I acknowledge that I may be expected to perform additional tasks and projects as assigned, and I agree to perform such tasks and projects, along with the essential functions of my job, in accordance with the performance standards and expectations set forth by the company.

Employee Name (Printed) Date

Employee Signature Date

**JOB CODE: Admin**

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