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General Manager

2 months ago

Mountain View, United States Pacific Catch Full time

** General Manager**

**Job Category****:** Restaurant **Requisition Number****:** GENER001381 Showing 1 location **Job Details**

**Description**

Were looking for Leaders that can inspire, motivate and manage a hospitable atmosphere The Pacific Catch family strives to attract, nurture and retain exceptional individuals who embrace and live out the companys Core Values, Hospitality Standards and Team Member Standards in all their work activities and interactions with guests and fellow Team Members.

We strongly believe that the success of our restaurants and brand is a direct result of the quality and dedication of our people, and we are committed to offering extraordinary opportunity for personal and professional growth, a competitive package of unique and meaningful benefits and a fun and inclusive

work environment where people feel cared for and valued.

EXPERIENCE & EDUCATION

* Your 5+ years hospitality experience including at least 3 years experience in management

* Youve managed other successful, high volume restaurants or perhaps in an innovative chain

* You possess a proven track record of effectively and empathetically training, mentoring and managing hourly employees

* You have created excel spreadsheets, hospitality guidelines and training documents and impress guests/customers with your professional and prompt business correspondence

* You know your way around a P&L statement, can ask the right questions, and you are always looking for opportunities to improve sales or manage costs

* You have received positive and raving reviews from both former employers and people youve managed

* Degree in Hospitality, Business, Marketing, or Communication is a plus

PHYSICAL

* Must be able to stand and exert well-paced mobility for periods of up to 5 hours in length.

* Must be able to reach, bend, stoop and frequently lift up to 25 pounds.

SCHEDULE

This is a full-time, salaried position, approximately 50 hours/week. Managers will be expected to work evenings and weekends regularly.

SKILLS AND KEY ATTRIBUTES REQUIREDS

* Strong leadership, hospitality and people management skills

* Ability to communicate effectively with higher leadership, staff and guests

* Advanced knowledge of food, ingredients, wine and spirits

* Computer skills in Excel, Aloha POS, Open Table, Google Mail and calendars

* Personal and emotional stability; must serve as strong and positive role model

* Should be open to a possible transfer to another Pacific Catch location in the future (Throughout the San Francisco bay Area)

* Passionate about our protecting our oceans and environments

RESPONSIBILITIES FOR MANAGER INCLUDES BUT ARE NOT LIMITED TO:

* Effectively manage Pacific Catch restaurant and team members within the policies and guidelines of the company, aiming for guest satisfaction at all times

* Provide direction, leadership and mentoring to all FOH and BOH staff every shift. Administer disciplinary process of team members, including employee coaching, counseling and termination.

* Ensure fast, accurate service, and positive and polite guest relations

* Be the face of Pacific Catch: engaged with the community, introducing our food, inviting the guests in and helping them navigate ordering, making sure orders are fulfilled quickly

* Recruit hourly team members; interviewing, hiring and training new team members.

* Conduct annual performance reviews.

* Conduct inventory and cash control procedures

* Ensure that all staff stations, service areas and the dining room are set for the shift and that the tables and floor are clean. Ensuring that entire facility and service area is full/clean/abundant during service.

* Handle guest complaints/concerns with empathy, professionalism and timeliness attention

* Completion of daily, weekly and monthly operational, administrative and HR-related duties

* Review and understand P& L statements, apply knowledge to make improvements in your area of responsibility

COVID-19 considerations:

We provide Personal Protective Equipment to all team members while on their shift. Your safety, as well our guests is of the upmost importance to us.

**Qualifications**

**Skills**

**Behaviors**

**Preferred**

**Innovative****:** Consistently introduces new ideas and demonstrates original thinking

**Dedicated****:** Devoted to a task or purpose with loyalty or integrity

**Enthusiastic****:** Shows intense and eager enjoyment and interest

**Detail Oriented****:** Capable of carrying out a given task with all details necessary to get the task done well

**Team Player****:** Works well as a member of a group

**:**

**Motivations**

**Preferred**

**Flexibility****:** Inspired to perform well when granted the ability to set your own schedule and goals

**Goal Completion****:** Inspired to perform well by the completion of tasks

**Self-Starter****:** Inspired to perform without outside help

**Growth Opportunities****:** Inspired to perform well by the chance to take on more responsibility

**Ability to Make an Impact****:** Inspired to perform well by the ability to contribute to the success of a project or the organization

**Entrepreneurial Spirit****:** Inspired to perform well by an ability to drive new ventures within the business

**:**

**Education**

**Experience**

**Licenses & Certifications**