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D365 CRM Solutions Architect
2 months ago
About the job
Job Summary (Purpose of Job):
CRM Solution Architect will be responsible for designing, implementing, and improving customer relationship management systems to meet Client’s needs.
This includes understanding the business requirements, creating a detailed design, and overseeing the implementation of the system.
CRM Solution Architect will also ensure the system is scalable and secure. He/she will work closely with other team members, including business analysts, developers, and project managers, to ensure the system meets the business needs and is delivered on time and within budget.
CRM Solution Architect will have a strong understanding of CRM systems, including their design, implementation, and integration with other systems. He/she will also have excellent problem-solving skills, be able to work in a team, and be able to communicate effectively with both technical and non-technical stakeholders.
Main Tasks/ Responsibilities / Authorities:
Work with department managers to analyze business requirements, define functional specifications, and consult with departments on strategic and operational uses of the CRM platform
Develop high-level project work plans and manage budgets and scope of work
Develop robust architecture design and functionality
Design integration solutions for backend services and F&0
Identify process improvements to meet system/business requirements with and without the development of custom codes
Develop data conversion and testing strategies as required
Develop and execute the training plan for key stakeholders on the usage and administration of CRM
Key Skills / Characteristics
Requires a good understanding of the distribution business and dealer operations
Ability to work and produce required results without close supervision.
Excellent oral and written communication skills.
Good work ethic and self-starting attitude, and ability to work well among a team of professionals.
Ability to work capably under stress and to juggle multiple tasks within tight deadlines.
Experience in Agile development experience.
Strong analytics and problem-solving skills, interpersonal and teamwork skills;
Sensitive to working in a multicultural environment.
Change management skills
Key KPIs
Projects on budget and on-time completion
ROI
Improved customer engagements by departments through CRM
Resolved tickets and response time related to the area
FORUMS (NETWORK OF INTERACTION)
External: Suppliers, Contractors
Internal: All functional areas in the company
REQUIRED KNOWLEDGE & EXPERIENCE
Bachelor's degree is required; Master's degree preferred in information systems, computer science, business-related field or equivalent with 10+ years of IT experience
5+ years of experience with Microsoft Dynamics CM or other platforms
5+ years of implementation experience in medium to large scale (100+ users) environment
Extensive experience in Dataverse and Power Platform
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