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Customer service rep

3 months ago

Tallahassee, United States Randstad Full time

Leading manufacturer is looking for a temp to hire CSR for their Tallahassee, Florida location. In this role you will be required to:

  • Handle inbound and outbound calls on a multi-line phone system
  • Reply to customers via email or online chat
  • Coordinate with other departments regarding order/shipment status
  • Handle product returns and process credits
  • Work with other teams to resolve customer disputes
  • Maintain customer accounts
  • Order Entry and Processing EDI orders
  • Manually entering orders
  • Process backorders
Drug screening and background check required

salary: $16 - $18 per hour
shift: First
work hours: 8 AM - 5 PM
education: Bachelors

Responsibilities

  • Providing introductory information to prospective and new customers
  • Ensuring that consumers are satisfied with products or services by handling complaints and inquiries
  • Following up with clients or customers by phone or email to check that they're still satisfied with their purchases
  • Letting patrons know about additional products or services that might benefit them
  • Determining the quickest, most effective ways to answer a client's or customer's questions
  • Escalating queries and concerns, when necessary
  • Troubleshooting common issues with products or services
  • Working with a team of CSRs and other departments to find appropriate solutions to problems


The essential functions of this role include:
working in a smoke free environment
Skills Active Listening Telephone Etiquette Typing Skills Basic Software Skills Basic Computer Skills Customer Service Customer Relationship Management CUSTOMER ORDERS/SALES
Qualifications Years of experience: 2 years Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.