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Customer Liaison A Shift

5 months ago

Piedmont, United States Magna International Full time
Job Number: 66101
Group: Magna Exteriors
Division: Decostar Industries
Job Type: Permanent/REgular
Location: Piedmont, SC
Work Style: On-Site at BMW in Greer, SC

About us

We see a future where everyone can live and move without limitations. That's why we are developing technologies, systems and concepts that make vehicles safer and cleaner, while serving our communities, the planet and, above all, people.

Forward. For all.

Group Summary

The Magna Exteriors portfolio of products includes access systems such as liftgates, exterior trim, modular systems, front-end modules including fascia, active aerodynamic systems and other lightweight structural components for automotive, commercial truck and other industrial markets.

Recognized globally as an innovator in all aspects of vehicle exteriors, Magna provides everything needed, from materials development and design through manufacturing and assembly, to help automakers create sleek, state-of-the-art vehicles across the world.

About the Role

This position reports to the Quality Manager and is responsible for the general and specific job duties of Decostar as described below:

Your Responsibilities

  • Collect and distribute approved boundary samples and quality standards to the Control Plan Administrators (for each department). Communicate, train, document, and post these standards according to CPA/QS-9000 requirements.
  • Support customers at their locations during launches and through production to address their concerns in a timely and professional manner (interface with SQE's, production supervisors, engineers, line operators).
  • Participate in trials and investigations pertaining to product fit, functioning, in system damage, new product launches, current production parts, racks, packaging, etc. with APQP program managers.
  • Learn product's flow, process, and assembly componentry as to respond efficiently. Have a complete understanding of Decostar's process flows and product lines.
  • Responsible for issuing Return Material Authorizations (RMA) and dispositioning of those at Decostar.
  • Sort materials required to address customer concerns with Decostar liaison(s) and Decostar team members (onsite and/or offsite).
Who we are looking for
  • Someone to participate in continuous improvement programs and activities to ensure meeting of departmental performance objectives.
  • Able to maintain appropriate records.
  • Travel as required to customer or sequencing locations to respond expediently to concerns. Maintain accurate expense information and receipts obtained during travel to complete and expense report as per the Decostar expense report procedure.
  • Communication skills between the customer and Decostar personnel in a detailed manner.
Your preferred qualifications
  • Associates degree required. Six years work related experience (three years of work for every one year of schooling) may be substituted in lieu of degree. Work experience combined with current schooling towards degree will be considered.
  • Minimum two years experience in quality assurance required.
  • Demonstrated strong written and oral communications skills a must.
  • Must be computer literate in the windows environment.
What we offer

At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.

Site Benefits
  • Company Paid Holidays.
  • 401K program and matching.
  • Medical, Dental, Vision, and Prescription.
  • Flex Spending.
  • Life & Disability Plans.


Awareness. Unity. Empowerment.

At Magna, we believe that a diverse workforce is critical to our success. That's why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email to comply with GDPR requirements and your local Data Privacy Law.