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Customer Service Representative

2 months ago

Indianapolis, United States Maverick Solutions Full time

Maverick Solutions is a rapidly growing, innovative business consulting firm focused on revolutionizing the consumer experience. Our remarkable Customer Service Representative team is at the heart of our success. We operate as a family, fostering trust, interdependence, and responsibility, which enables us to achieve recurring success. Joining our team offers unlimited growth and business development opportunities.

We are seeking a Customer Service Representative who embodies our core values and is ready to contribute to our energetic, competitive, and fun environment. If you have a great attitude and outgoing personality, we will provide you with all the necessary tools for success.

Qualities We Are Looking For:

  • Reliable: Demonstrates 100% integrity, responsibility, and a winning attitude.
  • Consumer-centric: Enjoys interacting with others and brightening someone's day.
  • Versatile/Flexible: Can adapt quickly, think swiftly, close a sale, and develop creative solutions.
  • Achievement-oriented: Thrives on challenges and aims to exceed sales goals.
  • Autonomous/Independent: Works effectively with minimal supervision.
  • Innovative: Thinks creatively and outside the box.
Company Culture:
  • Growth-oriented: We are competitive and strive for infinite growth for our team.
  • Performance-oriented: We support all Customer Service Representatives and Sales Associates in achieving their highest potential.
  • People-oriented: Our environment is supportive, family-oriented, and fair.
  • Team-oriented: We foster an upbeat, inclusive, and collaborative environment.
Responsibilities:
  • Ensure accurate entry of customer contact information.
  • Maintain a positive and cheerful attitude when interacting with customers.
  • Handle questions and inquiries from new and potential customers face-to-face.
  • Exceed targets and sales goals by upselling and promoting new products/services.
  • Resolve customer issues in a friendly and helpful manner.
  • Assist the sales team in acquiring and retaining new customers.
  • Maintain comprehensive knowledge of our clients and sales promotions by attending client meetings.
Requirements:
  • High school diploma/GED required; college degree preferred.
  • Previous customer service experience is a plus.
  • Excellent communication and interpersonal skills.
  • Ability to work well in a team environment.
  • Strong problem-solving skills.
  • Must be comfortable working in a fast-paced environment.
  • Ability to think quickly and adapt to changing situations.
  • Must have a positive and professional demeanor.