Mastery Experiences: Training Coordinator

3 weeks ago

Mountain View, United States eTeam Full time
What is the scope of work for this vendor worker during this period?
  • Coordination and production of virtual and in-person workshops and their setup (including facilitator coordination, communications to learners, and logistics management for all sessions)
  • Manage the technology and enrollment process of our programs - partnering with our tech team to troubleshoot issues that arise, and utilize a bug ticket system to help with intake of user feedback.
Position Description
Position Overview:
The Mastery Team is a global function focused on scaled education of Googles Global Business Organization (GBO) teams, as well as their customers and partners. We aspire to be global leaders in adult learning and to shape the future of the educational model worldwide. We bundle a dash of creativity with a dose of analytical rigor, instructional knowledge, and technical product expertise to build innovative educational solutions that optimize the learning experience. Our passion for learning, relentless focus on global impact (internally & externally), and need to have fun is what makes our team feel different and special.

We are looking for someone bright, creative, and dependable. Someone whos excited about driving learning programs at scale, can manage a variety of different projects at once, and work from a playbook. As an Experiences Training Coordinator, you're at the heart of the team's training operations and activation. Youll lead end to end processes and logistics for our live programs, including managing the technology, enrollment and user feedback processes.

Skill/Experience/Education
Mandatory
  • BA/BS degree or equivalent practical experience.
  • 3-5 years of training coordination or event management experience (producing or planning events).
  • Outstanding attention to detail and operational rigor to drive process
  • bility to own multiple projects or programs from end to end
  • bility to prioritize and complete multiple tasks
  • Highly organized and detailed-oriented
  • Excellent communication skills
  • resourceful problem solver with little to no oversight needed
  • Excellent knowledge of Google Apps (esp. Gmail, Google Calendar, Google Sheets, Google Slides, Google Docs)
  • bility to quickly learn new tools and technologies; interest and experience in using technology and learning management systems to improve work efficiency

Preferred Experience:
(Having as many of these is a plus, but transferable skills / experiences may be equally valuable)
  • Experience with a learning management system
  • bility to assess problems and implement solutions independently
  • Highly motivated professional with demonstrated coordination, organizational and communication skills.
Responsibilities:
  • dministration/Logistics management:
    • Setting up training sessions in our learning management system and managing enrollments end to end on a daily basis.
    • Creating and scheduling large volumes of bulk email campaigns to keep our learners reminded and updated about session information and any required pre-work.
    • Producing live workshop sessions - supporting our facilitators in the moment by creating breakout rooms, marking attendance, fixing tech issues, messaging with our learners in the background, supporting the general flow of the session.
    • Coordinates and manages multiple cohorts simultaneously to ensure a continuous, consistent and uninterrupted learning experience
    • Supporting program managers on planning for and executing in-person sessions where applicable. This will include, for example, ordering and printing materials, setting up meeting rooms, organizing catering and offsite activities.
    • Dealing with email requests from learners in relation to enrollments, cancellations etc.
    • Writing and sending via comms system monthly newsletters to facilitators.
    • Support in recruiting, upskilling and retaining the facilitator community by partnering with the teams in need and creating specific comms.
    • ssigning facilitators to their programs, scheduling their sessions and sending rosters.
    • Troubleshoot issues that arise, and utilize a bug ticket system
  • Reporting
    • Pull data to support capacity and activation planning
    • Track training goal completion and gather useful insights to drive engagement
    • Use analytical skills to conduct post-event reporting and ROI analysis to measure program effectiveness.
    • Uncover fresh audience insights and define creative and strategic approaches to solving our biggest event challenges
    • Share survey insights with external partners or faculty where needed

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