Service Manager

4 weeks ago

Irving, United States Theranchlc Full time

** Service Manager**

Location * Summary

* Description

* Skills

Summary **Service Manager** Salary To Be discussed Schedule Full Time Experience Minimum 2 years of experience Location **Service Manager**

Description ***The Ranch at Las Colinas is searching for our next great Service Manager to join the Ranch Family.***

Creating Texas-sized experiences for Team Members and Guests is the mission of our Service Managers at The Ranch at Las Colinas. The Ranch Service Managers are relentlessly focused on cultivating a team and atmosphere, providing every Guest with a memorable experience to keep them coming back for more. They aspire to run the perfect shift by preparing before hand and executing with determination and drive. They know that the guest experience will never exceed that of their teams' experience. They prioritize their teams' training, coaching and development. A love of Texas-inspired food, incredible wines and the best Whiskeys in the world are a plus. Our ideal Ranch Service Manager has 1-2 years of high-volume sales and high-end restaurant experience.

**A Service Manager at The Ranch is a(n):**

**Business Driver**

* Drive top line sales performance by delivering stellar experiences, community partnerships, and leadership throughout the restaurant

* Control costs by managing controllable expenses using the systems put in place to successfully manage them

* Ensure proper labor management through accurate schedule writing, adjusting weekly for changes in sales forecast, event knowledge and weather

* Maintain a safe, well-manicured restaurant, as pristine and organized behind the scenes as it is for the guests

**Experience Curator**

* Prepare and communicate a plan each shift with their team to anticipate potential issues or bottlenecks before they arrive,

* Engage guests with a *Company's Comin'* mentality to ensure a personal connection to The Ranch at Las Colinas and a top notch dining experience

* Possess a near obsessive need to correct any mistakes or flaws in the guest experience, always personally handling any issues that arise

* Partner with the Culinary Team to deliver a exceptional experience both during everyday dining and special events

* Execute unique Ranch experiences through live music, over the top *Kick Up Your Heels* atmosphere and one of a kind service under the stars

**People Champion**

* Hire, train and retain the best talent in the industry

* Ensure team members have the knowledge, tools and resources needed to be successful in their roles

* Participate in *Best First Day* orientation and onboarding process for all new front-of-house team members

* Create a Texas-friendly culture that draws potential new team members in and allows them to be their best at what they do

* Hold front-of-house team to the highest of standards through fair, consistent coaching and feedback

* Grow internal talent in with an 'always ready with the next one' mentality

**AOR Master**

* Own their designated Areas of Responsibility (AOR) and set standards of shift performance

* Oversee all AOR scheduling, training & development, one-on-ones, and specialized tasks, celebrating wins and redirecting results as needed

* Participate in all manager meetings with AOR updates including hiring needs, team performance, wins, and opportunities for improvement

***A Successful Service Manager at The Ranch at Las Colinas:***

* *personally embraces & demonstrates an understanding of The Ranch Brand DNA*

* *thrives in a fast-paced, urgent environment*

* *maintains a postive and uplifting work environments*

* *cool, calm and collected under pressure*

* *ensures a safe and healty work enviroment*

* *movitivates the team through growth opportunties and engagement*

* *understands competitive set and strives to lead*

* *a high school degree or equivalent*

* *bachelor's degree in hospitality management or related preferred*

* *two+ years restaurant management experience with similar restaurant/volume*

* *knowledge of Open Table or similar software preferred*

* *proficiency with Microsoft Outlook/Office Suite preferred*

* *knowledge of Hotschedules and/or Decision Logic a plus*

Translate Experience Minimum 2 years of experience Location Skills Training Experience Staff Scheduling Microsoft Office Open Table Point of Sale Spanish Advanced Knowledge of Wines Advanced Beers/Spirits Knowledge Casual Dining Experience Fine Dining Experience POS Systems OpenTable Experience Fast-Paced Experience Fluent in English Knowledge of Wine Pairings Safe Food Handling By applying you confirm you have these skills. Experience **Minimum 2 years of experience** Your profile is almost ready, stand out by polishing and completing your profile %

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