Service Manager

7 days ago

Irving, United States Sitepro Rentals Full time

SitePro Rentals is a heavy equipment and machinery rental company, destined to making a difference in the rental industry. We are a wholly owned subsidiary of Sammons Industrial, and part of the Sammons Enterprises family of ESOP-owned companies. We are part of a company rich in history and values. We are proud that we are one of few companies that offer every employee an annual Profit-Sharing contribution. At SitePro, we combine cutting edge technology, industry leading service and amazing people to deliver a truly exceptional customer experience. In fact, the SitePro experience goes way beyond equipment. We use state of the art telematics and mobile app technology to keep you connected to your equipment and our team, seamlessly and in real-time. When we say that our focus is Service, Technology and People, we mean it.

Purpose: A Service Manager leads the branch service department to ensure equipment is fully operational and available and provide excellent customer satisfaction and retention. Their primary duties include overseeing other members of the service team, developing and implementing service procedures and maintaining customer relationships.

DUTIES AND RESPONSIBILITIES

  • Developing and implementing service standards and procedures for the service delivery department. This includes but is not limited to managing key performance indicators completing work orders, damage recovery and processes, equipment days in non-rent status/fleet Unavailable process (FUR), OEC in non-rent status, preventive maintenance (PM) currency, MEWP compliance, technician efficiency, reduction of equipment downtime.
  • Maintain high standards and quality of fleet
  • Supervising other members of the service delivery team including work assignments; payroll entries' and establishing priorities; setting performance standard to ensure equipment availability and customer satisfaction.
  • Maintaining customer relationships and improving response and delivery times
  • Manageandmaintainroadservicevehiclesforsafety,maximumperformanceandcontrolledexpenses
  • Represent the Service Department's brand and gain additional Service revenue through support of OutsideSalesRepresentatives/Strategic AccountManagers
  • ProvidefleetmanagementsupportbymanagingexpensesforexternalcustomersandtheCompanytoensure maximum profitability
  • Updating service methods to improve overall efficiency
  • Resolving any service problems and customer issues to gain repeat service
  • Create and present regular reports to create efficiencies, make improvements and report to branch management
  • Instructing customers on equipment operation, care and maintenance
  • Inspecting rental equipment on return, looking for any damage and returning deposits.
  • Coordinate yard flow in conjunction with Branch Manager and implement orderly and organized yard flow. Ensure the shop maintains cleanliness and order
  • Provide leadership, coaching, technical training and guidance to the Service Team, while fostering a culture of safety, accountability, professional development, high performance, and ethical behavior
    • Perform other related duties as assigned
BasicKnowledge&Competencies:
  • Excellenttimemanagementskillstoincludeprioritizationoftasks,communication,executiontomeetestablished deadlines
  • Outstanding customerservice,communicationandmulti-taskingskills
  • Outstandingverbalandwrittencommunicationskills
  • Abilitytodevelopdirectreportsthroughcoachingandreinforcement
  • Excellentmechanicalaptitudeandtechnicalknowledge
  • Excellentintrapersonal,customerservice,math,readingcomprehensionandproblemsolvingskills
  • ProficientinMicrosoftOfficeSuite,withanemphasisinWord,Excel,Outlook,required
PreviousExperience/Education:
  • Highschooldiplomarequired; vocational certification or associates is preferred
  • 5+years'managementexperienceinaserviceenvironment
  • 3+years'experienceinroleswithincreasingresponsibility
PHYSICALREQUIREMENTS
  • Workingconditions arenormalforanofficeenvironment
  • Frequentuseofhandstomanipulatethekeyboard,telephone,filesandotherequipment
  • Standing,walking,lifting,twistingandbendingonafrequentbasis
  • Abilityto liftup to50 pounds
Other details
  • Job Family Operations
  • Pay Type Salary


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