HVAC Service Manager

4 weeks ago

Irving, United States Johnson Controls, Inc. Full time

Build your best future with the Johnson Controls team

As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet.

Join a winning team that enables you to build your best future Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away

What we offer:

* Competitive salary


* 15 days Paid vacation first year plus holidays & sick time


* Comprehensive benefits package including 401K, pension, medical, dental, and vision care


* On the job/cross training opportunities


* Encouraging and collaborative team environment


* Dedication to safety through our Zero Harm policy



HVAC Service Manager

What you will do

Under general direction of the branch service manager, manage day-to-day service business of the team, grows labor and material, service agreement portfolio, delivers customer satisfaction plans, including revenue, gross margin, and service asset management.

Deploys and maintains standardized tools, systems, and support for the assigned service team. Manages resources to maximize customer satisfaction and improve productivity and profitability and ensures overall operational excellence and service growth. Effectively recruits, develops, and retains employees.  Ensures overall operational excellence and service growth.

How you will do it

In this role, you will:

* Leads the execution efforts of the service team business. With a focus on ensuring consistency of delivery of the team's execution business and meeting financial objectives.


* Drives profitable growth through effective management of assigned customer portfolio in a manner that meets or exceeds profitability goals.


* Develops strategic operating plans for assigned service business which aligns with branch and regional goals and visions.  This includes participating in strategic account plans, annual financial and operating plans and revenue and margin forecasts.


* Leads efforts to identify, secure and retain service customers by actively networking with community business, governmental and professional leadership; establishing relationships that enhance the local reputation of Johnson Controls and the branch, ensuring referrals and proposal requests in a timely matter.


* Builds an environment that energizes team members to provide high quality, cost efficient, customer-directed service and exceed performance targets.


* Recommends and supports staffing requirements for the assigned service business. Serves as a communication channel to share the best practice strategies and results with peers that will enable growth.


* Audits the effectiveness of team's service operations and makes changes to improve performance. Ensures that contractual obligations are completed, and customer satisfaction is achieved.


* Drives team operational review meetings, reviewing proposals and estimates for accuracy.


* Coaches on appropriate levels of operating and overhead expenses incurred in service operations.  Leverages service operations activities and functions across assigned territories.  Ensures that tools and processes are executed according to established standards to achieve customer satisfaction at the most effective cost.


* Together with the sales team, manages the appropriate assignment of customer accounts between service operations and sales.


* Executes other managerial responsibilities, i.e., hiring, performance reviews consistent with established business strategy. Prepares and delivers clear performance expectations, performance reviews and development plans for direct reports teaming with the appropriate matrix functional manager. Ensures a consistent level of coaching, which includes monthly 'one-on-one(s)', operational and financial reviews.



External Relationship:

* The service manager is actively involved in the local service community, industry organizations, and charity organizations and face-to-face networking with technical schools, community colleges, and local union leadership.



Internal Relationships:

* Assists the Branch Service Manager on the successful execution of the service strategies and objectives.


* Assists the Branch Service Manager to effectively plan operational resource needs and assists in allocating resources throughout the assigned territory to meet near term commitments.


* Assists the Branch Service Manager in the preparation of the annual service financial operating plan.



What we look for:

Desired competencies/behaviors

Bachelor's degree in engineering or business or equivalent work experience. Five or more years of progressively more responsible operations management and P&L experience in the Service Industry including five or more years of direct management experience. Previous sales and/or Account Management experience desired. High-level competence in written and verbal communication. Able to lead and direct diverse teams. Proficiency in MS Office applications.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

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