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Wellness Services Coordinator

4 months ago

Colorado Springs, United States Garden of the Gods Resort and Club Full time

The Strata med, our Wellness Coordinator, is a multi-functional, front-line role responsible for providing information about the full-spectrum health and wellness services available from Strata Med. In this role, the right candidate is responsible for offering necessary assistance, guidance and support to members, patients, and guests.

The Wellness Coordinator delivers front-line professional, patient-centered services for a variety of wellness programs and services. They engage continuously with members and patients, as well as various members of the Strata team, to deliver a world-class health and wellness experience for all.

The STRATA Wellness Program Coordinator must continually present a high level of professionalism (one of the many faces of STRATA), possess strong interpersonal skills, maintain a positive attitude, and remain calm under pressure. It is a dynamic, multitasking and patient-facing role key to the first impression - on the phone, via email, text, or in-person - and ultimate success of STRATA and its continued growth.

This position reports to STRATA's Operations Manager.

PRIMARY RESPONSIBILITIES

Areas of Focus:

1. Wellness Concierge Medical Memberships (WCMM):
•Concierge and Program Coordinator
•Lifestyle intake
•Tracking (financial and treatments)
•Compile Comprehensive Review
•Wellness Coaching

2. Groups:
•Assist Group Coordinator (wellness treatments)
•Reporting and tracking

  • Greet patients with a proactive and anticipatory service heart, using signature phrasing, and key touch points
  • Continuously exhibits a warm and welcoming, "glad you are here" demeanor; quickly establishes a connection with members and patients.
  • Enhances the patient experience through positive, proactive patient engagement related to practice inquiries, scheduling creativity, appointment management, and integrated wellness services
  • Responds promptly and professionally to inquiries, conveying knowledgeable and clear information on the activities, services, and treatments available, in-person, on the telephone, via email, online chat, or text; knows our services inside and out so that questions can be quickly answered and understood
  • Communicates and coordinates effectively with internal departments and colleagues, as necessary
  • Attention to detail, quality focused, organization, time management, teamwork, and mission-driven
  • Follow company processes accurately and efficiently; adherence to policies, procedures, and culture.
HYSICAL REQUIREMENTS & ENVIRONMENTAL CONDITIONS
  • Regular exposure to stresses.
  • The workload required to perform this job requires ability to adapt to change.
  • Some portions (10 - 50%) of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, e.g., typing, handwriting, or machine operations.
  • Professional office setting, while in the office.
  • Work may require evening, night, or weekend assignments on occasion. Schedule varies according to business demands and needs.
  • Nature of duties performed presents minimal potential for job-related accidental injury. Responsible for adhering to all OSHA and Universal Precaution Standards.
  • Some portions of daily assignments involve ergonomic risk, such as regular repetitive tasks.
  • Responsible for adhering to all safety policies and procedures of
  • Some portions of assignments may require travel to client locations via car, train, air, subway, or bus.
PHYSICAL REQUIREMENTS

N/A

(Not Applicable)

OCCASIONAL

FREQUENTLY

Sitting

X

Standing

X

Walking

X

Bending Over

X

Crawling

X

Reaching

X

Crouching

X

Kneeling

X

Balancing

X

Pushing / Pulling

X

Lifting / Carrying:

10 lbs. or less

X

11 to 25 lbs.

X

26 to 50+ lbs.

X

Manual Dexterity

X

Fine Motor Skills

X

Gross Motor Skills

X

Eye / Hand Coordination

X

Near and/or Far Vision

X

Color Recognition

X

Hearing

X

ENVIRONMENTAL FACTORS

YES

NO

Working Outside

X

Working Inside

X

Working Alone

X

Working Closely with Others

X

Excessive Cold / Heat

X

Excessive Humidity / Dampness

X

Noise / Vibrations

X

Working Above Ground

X

Working Below Ground

X

Working with Chemicals / Detergents / Cleaners

X

Working Around Fumes / Smoke / Gas

X

Walking on Uneven Surfaces

X

Operating Motorized Equipment or Vehicles

X

Working Around/Near Machinery/Motorized Equipment

X

Climbing on Scaffolds or Ladders

X

Continuous Use with a Computer and Keyboard

X

COMPENSATION
  • Compensation - Commensurate with experience, professional demeanor, impact abilities, and commitment.

GENERAL ACKNOWLEDGEMENT & SIGN-OFF

The team member is expected to adhere to all Company policies and to act as a role model in adherence to such policies.

A commitment to service excellence has permitted our company to be recognized for delivering extraordinary guest and member experiences. Success and growth in the future are dependent upon our ability to take Strata Med, part of the Garden of the Gods Resort and Club (GGRC) family of companies, to the next level. For this reason, our most important continuing objective is to provide unparalleled service and hospitality from the heart.

To be successful, your individual initiative, passion, and commitment as well as thoughtful participation as a member of different teams in which you work is required. Individual effort in the performance of your own duties, and positive and productive interactions with others, both internal and external to the company, are crucial.

In addition, we value and encourage your creativity, your continuous improvement and personal development, and your feedback on operations and how they may be improved.

The statements in this job description are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all duties and/or responsibilities.

I have read, understood, and had the opportunity to ask questions regarding this position description.

By:

(Printed Name)

By:

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Date: