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Technology Support Rep II

2 months ago

Ann Arbor, United States Domino's Corporate Full time

Job Description

The Help Desk Representative will be located at the Domino's headquarters in Ann Arbor, MI, providing effective, live Level 1 support for Dominos In-Store Operators.

The Help Desk Representative remotely diagnoses and resolves routine problems including proprietary software, as well as hardware and peripheral equipment (touch screens, phones, printers, etc.) They follow up with our customers to ensure calls are resolved and closed promptly.

Other aspects of the role include:

  • Provide support to co-workers to ensure effective sharing of best practices
  • Increase knowledge through continuing Dominos Pulse education classes
  • Working in our beautiful World Resource Center in Ann Arbor, Michigan.

Ideal candidates will be technically savvy, have previous Help Desk experience and must be open to working nights and weekends Typical shifts include: 12PM- 9PM, 2PM-11PM, and 11PM-8AM.

Qualifications:
Qualifications

  • 2+ years of help desk experience preferred
  • Bachelors Degree preferred; not required
  • Ability to work nights and weekends is a must
  • Experience with remote support preferred
  • Familiarity with basic networking
  • SQL experience preferred (reading & executing existing queries)
  • Previous telecom and/or networking experience preferred

Additional Information

All your information will be kept confidential according to EEO guidelines.