General Technician II

4 weeks ago

Ann Arbor, United States Opus IVS Full time
Company Overview

At Opus IVS, our mission is to drive advancement in the automotive industry by assisting customers with complex vehicle repairs. Guided by our core values of Customer Focus, Innovation, Collaboration & Teamwork, and a Results-Driven approach, we continually strive to develop advanced technology that empowers us to fulfill our mission.

Opus IVS technology & products has been a leader in the industry since the late 90's. Opus IVS offers modern collision shops an integrated platform of leading diagnostics and calibration solutions, anchored by expert technicians and cutting edge, patented technology.

Job Overview

The General Technician II provides vehicle technical support for all clients via the telephone while utilizing our software equipment and guides customers through repairs and procedures.

Responsibilities:
  • Provide information and advice on vehicle diagnostics and technical solutions to customer via telephone and supported equipment
  • Document all customer interactions in OPUS IVS database
  • Work within groups of technicians and software development teams to improve products and services
  • Maximize first time resolution of customer queries
  • Provide training support and basic technical support to customers and employees as required
  • Other duties as requested
Requirements

Qualifications:
  • High School diploma or GED
  • 3 to 5 years' experience as an automobile technician
  • Automotive Repair experience/education
  • 1-3 years of using an OE/Dealer level diagnostic and programming experience
  • ADAS Calibration experience
  • Proficient in Microsoft Office 365
  • Superior customer service skills
  • Strong problem-solving capabilities
  • Ability to communicate effectively both verbally and in writing with customers
  • Ability to multi-task
Preferred Qualifications:
  • ASE certifications
  • J2534 flashing experience
  • Familiarity with pre/post scanning of automobiles; OEM Scan tool experience
  • Additional ASE, I-Car, MECP and ALLDATA Certifications/Experience
  • ASE Master Technician and/or L1 certification
  • Collision automotive experience
  • Leadership experience
  • Bilingual in Spanish or Spanish speaking ability a plus
WHAT WE OFFER:
  • Competitive Pay: We know your value and we're not afraid to pay for it. We offer a competitive total compensation plan including salary, bonuses, tuition reimbursement, and a match contribution to your 401k.
  • Time Off: Besides our competitive paid time off package, employees receive paid holidays and floating holidays.
  • Benefits: We offer a comprehensive benefits package, including all the necessities such as medical, dental, and vision.
  • Opportunity: to be a part of a fast-growing company working to make the world safer

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other characteristic protected by state, federal, or local law.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the job, the employee is regularly required to use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; talk or hear. The employee frequently is required to stand, walk and sit. The employee is occasionally required to stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

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