Hospitality Host,
3 weeks ago
Job Type
Part-time
Description
O'Neill Vintners & Distillers was founded in 2004 with a simple idea from our founder, Jeff O'Neill, that great wines should be enjoyed by all. We believe those wines must be of exceptional quality centered around our core belief that doing the right thing for our employees, consumers, partners, and the planet is key to a sustainable future. As our family-owned business has grown, so has our belief in business as a force for good-we are proud to be an industry leader in sustainability and a Certified B Corporation.
We are one of California's largest wineries, with operations in Larkspur, Sonoma, Paso Robles, and Parlier/Reedley, CA. Our award-winning portfolio of consumer brands includes Line 39, FitVine, Harken Chardonnay, Rabble, Charles Woodson's Intercept, Robert Hall, Allegro Cellars, Ram's Gate, Wines of Substance, ViNO, and BrandyLab.
The Hospitality Host will work directly with the winery's guests, providing exceptional service and best-in-class hospitality experiences. The host always communicates pleasant and professionally with guests while working in a team environment to support the winery's growth and reputation. The ideal candidate must be interested in wine, hospitality, and guest service. The host must be available to work weekends, holidays, and special events. The position includes base hourly compensation plus earned gratuity.
Requirements
DUTIES & RESPONSIBILITIES: The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
- Present a friendly, positive, and knowledgeable concierge experience to all winery guests.
- Ability to provide exceptional customer service, creating a fun, educational, and memorable experience for all winery guests.
- Ability to learn our brand history and be able to present it knowledgeably.
- Answer phone calls and emails for tasting reservations and guest service requests.
- Manage communications of reservations and general inquiries across all communication platforms with championed customer service.
- Provide quality customer service and verbal and written communications with clients before and after appointments.
- Support team with wine shipments, updating client profiles in our database, itinerary planning for our club members, and recommendations for guests.
- Maintain a welcoming tasting room. Includes washing and polishing stemware and stocking inventory.
- Maintain a clean and orderly tasting room environment.
- Support with winery projects from hospitality to administrative duties, as requested by the Manager.
- Ability to multi-task in a busy environment.
- Work as a team and support all peers and leaders.
- Work in a safe manner and report any health or safety concerns.
O'Neill team members are Forward Thinkers. Hard Working without Drama. Friendly Problem Solvers who work as One Team to Always Deliver .
QUALIFICATIONS: To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Minimum Qualifications
- Must be at least 21 years of age
- Ability to acquire food and beverage safety training and certificate program - ServSafe (if required)
- Ability to acquire a Food Handler card (if required)
- Ability to acquire the (RBS) Responsible Beverage Service Certificate (if required)
- Prior experience and wine knowledge are desirable.
- Experience with computers with a POS system is desirable.
- Stand for prolonged periods.
- Perform some repetitive motion activities.
- Coordinate multiple tasks simultaneously.
- Lift, move, and stack boxes up to 50 lbs.
- Accurately complete detailed forms and reports.
- Interpret regulations, and/or policies.
- Understand and respond to a diverse population.
- Work is normally performed in a tasting room/kitchen/hospitality environment.
- Work is mainly performed both in and out of doors.
- Noise levels are usually moderate but may be moderate to high at times.
- A percentage of work time may be spent in a wine warehouse and cellar where temperatures are cool and noise level is usually moderate.
- Floors may be wet and slippery; proper footwear is required.
O'Neill Vintners & Distillers offers a competitive salary and comprehensive benefits package, including medical, dental, vision, and life insurance coverage, short- and long-term disability, a 401(k) with a company match, Paid Time Off, holidays, and more.
O'Neill Vintners & Distillers is an equal-opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
All candidates must pass a comprehensive background check and drug screen and adhere to all Company, Federal, and State Food Safety Regulations and Policies. This organization participates in E-Verify.
Salary Description
$18-20/hour
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