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Customer Service Representative
3 months ago
This position will be dedicated to working closely with customers and internal departments to meet our customer's needs. This role interacts with customers relative to the quoting of products, placement of orders, pricing, deliveries, complaints, and technical recommendations.
ResponsibilitiesResponsibilities include but are not limited to:
- Managing a portfolio of accounts
- Processing and expediting orders
- Quoting, including CAD layouts and specs
- Establishing and maintaining new sales programs
- Managing finished goods inventory
- Handling complaints and quality concerns
- Coordinating timely deliveries
- Educating new customers on our business
- Commitment to providing outstanding customer service
- Ability to multi-task in a fast-paced environment
- Ability to work in a team atmosphere
- High attention to detail
- Excellent organizational skills
- Strong communication skills
- Prior customer service experience is a plus, but no experience required
- Ability to problem solve independently
In addition to a competitive wage, we offer a comprehensive benefit package including medical, dental, free health clinics, life insurance ,401(k) wiith company match, and onsite fitness center.
Division DescriptionThe Folding Carton Division is an industry leading manufacturer of folding cartons for food, beverage, tissue, hardware, confectionary, and many other industries. Employing around 300 people, this facility designs, prints, and manufactures folding cartons, trays, and counter displays for a broad range of products and customers.
