VBC Care Coordinator

3 months ago

Kansas City, United States US Renal Care Full time

Mission Diversity Inspiration GrowthOUR MISSIONAt U.S. Renal Care, we're changing the lives of everyone living with kidney disease.OUR DIVERSITY IS OUR STRENGTHAt USRC, we are building a culture of diversity and inclusion where each employee has a voice, and every team member is valued for their individual talents. Our common purpose is the pursuit of excellence for our patients and our shared values lived out through compassion for one another. A PATH FOR SUCCESSWhen you join U.S. Renal Care, your journey begins with training programs to set each new employee on a course for success. Ongoing development ensures every team member remains fully supported and empowered to chart their career path towards growth and opportunity. INSPIRATION and GROWTHUSRC is also dedicated to open communication that fosters dialogue and understanding of our vision and goals. We recognize and reward innovation to inspire one another as we endeavor to lead our industry in the highest quality of care for our patients.Job DescriptionUSRC's greatest strength in being a leader in the dialysis industry is our ability to recognize and celebrate the differences in our diverse workforce. We strongly believe in recruiting top talent and creating a diverse and inclusive work climate and culture at all levels of our organization.The VBC Care Coordinator will act as the first point of patient contact for incoming or outbound Kidneylink calls. Schedule calls with our interdisciplinary clinical team and gather and verify demographic information, utilize tools and critical thinking, and route calls as appropriate following standard operating procedures.Essential Duties and Responsibilities include the following. Other duties and tasks may be assigned.Make outbound or receive inbound calls from patients to schedule appointments and/or address program needs.Conduct health related patient questionnaries as needed.Document all activities for quality and metrics reporting through the member management application.May coordinate patient transportation.Participate in continuous quality improvement initiatives to ensure department and company goals are met and exceeded.Maintain performance and quality standards based on established contact center.Actively promotes GUEST customer service standards; develops effective relationships at all levels of the organization.Regular and reliable attendance is required for the job.Participates in team concepts and promote a team effort; performs duties in accordance with company policies and procedures.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.Requirements include:High school graduate or equivalent.Previous customer service, contact center, healthcare experience (and in some markets- bilingual skills) are preferred.Proficient computer skills, including Microsoft Office (Word and Outlook) and ability to learn new systems.U.S. Renal Care is an Equal Opportunity Employer/Disabled/Veteran.

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