Information Technology Support Specialist
2 weeks ago
Job title: IT Support Specialist/ Desktop Support Specialist
Engagement: Contract to Hire
Location: 73116, Oklahoma City, Oklahoma, United States
Day to Day Responsibilities:
Oversees the daily operations for a specified location including software, hardware, tape backups, phone administration, and the local area network.
Provides level I & II end-user support for software and hardware issues.
Oversees the daily operations of the local area network.
Installs and upgrades Microsoft Windows operating systems including standard business applications and associated peripherals.
Troubleshoots Desktop Virus and malware issues.
Maintains a daily backup of all network files.
Performs service administration tasks for software and hardware products to ensure manufacturer warranty.
Troubleshoots any software and hardware problems through debugging, testing, and vendor assistance.
Performs software and hardware inventory.
Years’ Experience Required:
5+ Years of Experience is Required
10+ Years is Preferred
Education Requirements: HSD
Systems/Software Proficiencies: ServiceNow or any comparable ticketing system,
Certifications: A+ PC Technician; Both Network + and Dell Hardware certification is a plus.
Top Must Have Skills:
Troubleshooting PC Hardware, Windows, Outlook/365, Web browsers.
Strong focus on customer service and communication skills (exceptional). - Resource will work with internal teams including Marketing (needs someone with sense of urgency and ability to communicate effectively to broad audiences)
Ability to triage incoming ticket requests and prioritize - fast paced. Strong engagement with end users required.
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
Routine reporting and data integrity.
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