Information Technology Support Technician

4 weeks ago

Redwood City, United States The Mice Groups, Inc. Full time

This position pays between $30/hr to $40/hr.


Our Professional Services Division here at The Mice Groups is seeking an IT Support Technician for full time opportunity.


These positions are expected to be 100% on-site in Redwood City, CA.


Essential Duties & Responsibilities:

• Field incoming help requests from end users via both telephone and work orders in a courteous manner.

• Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.

• Build rapport and elicit problem details from help desk customers.

  • Maintain excellent customer service over the phone and in person
  • Troubleshooting and performing routine maintenance of workstations and servers remotely
  • Maintaining a positive attitude and fast-paced, detail-oriented, and multi-tasking work ethic
  • Diagnostics of malfunctioning Apple and Windows hardware and software
  • Responding to, detailing work done, and closing remote support tickets
  • Maintenance and updating of our customer database used in creating service request orders
  • Assisting customers in purchasing decisions when needed
  • Maintaining a safe and clean work environment
  • Maintaining a professional image and attitude


Skills Required:


  • 3-6 years of IT support experience, in 2-3 different technical environments.
  • Working for an MSP would be ideal, or working for a few different companies.
  • Tier 2 support Experience is required.
  • Microsoft / office 365 – office stack / Exchange / Experience with MACs / Phones / Outlook as an application on phones and how to manage phones, policies etc...


Pay for this position is based on market location and may vary depending on job-related knowledge, skills, and experience.


Applicants should apply via The Mice Groups Inc. website (www.micegroups.com) or through this careers site posting.


We are an equal-opportunity employer and value diversity at The Mice Groups Inc. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.


The Mice Groups Inc. values your privacy. Please consult our Candidate Privacy Notice, for information about how we collect, use, and disclose personal information of our candidates.


Privacy Policy

One of the basic principles The Mice Groups follows in designing and operating this website is that we ask for only the information we need to provide the service you’ve requested.

The Mice Groups does not currently collect personal identifying information via its website except (i) to the extent that you provide this information in an online job application and (ii) to the extent that your web browser provides personal identifying information.

The Mice Groups will use your personally identifying information solely for the purpose for which you submitted the information. The Mice Groups may, however, aggregate certain elements of your personal identifying information with the information of other users of our website to analyze the usefulness and popularity of various web pages on its website.

The Mice Groups reserves the right to change this policy at any time by posting a new privacy policy at this location. Questions regarding this statement should be directed to info@micegroups.com

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