Operations Consultant

2 weeks ago

Fort Worth, United States Bank of America Full time
Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us

Line of Business Job Description:

The Document and Workflow Operations (DWO) - Disclosures & Notices (D&N) team manages disclosure content for prospect marketing, new & existing Clients in print, verbal, and digital channels. D&N partners with front line units and support areas to align strategic priorities and develop solutions to create, publish, and govern content change management needs. D&N delivers for Consumer & Small Business Card, Deposits, Merrill, Private Bank, ECIS, Large Commercial, and other product & servicing organizations. D&N is seeking a motivated individual to manage content change related to Consumer & Small Business Card marketing disclosures.

Job Description:

This job is responsible for the day-to-day resolution of complex problems and the research and execution of complex transactions for a single site/business unit or smaller business unit(s). Key responsibilities include strategically advising upon the design, development, and implementation of products, systems, and services using discretion within the project management methodologies.

Responsibilities:
  • Advises on the design, development, and implementation of complex products, systems, and services in an operations environment using discretionary judgment
  • Advises on projects and directs activities of a team related to special initiatives
  • Advises as a technical expert in assigned area, providing an understanding of the business unit's operations processes and implications on other groups within the operations function
  • Consults on present-state, develops alternative future-state approaches, and facilitates implementations by creating a clear and coherent approach to guide effective program/initiative setup, execution, and control
  • Identifies and recommends responsibilities and accountabilities for key programs/projects
  • Collaborate with DWO and LOB teams to deliver disclosure correspondence using established change management routines
  • Effectively communicate business requirements and expectations to internal and external teams to ensure that notifications are accurate and sent on time
  • Assist with consistency, standards, and approach for content migration and change execution, where applicable
  • Effectively and efficiently manage disclosure workflow process by participating in testing, post-production validation, and project work including requirements, documentation, implementation, digitization, and monitoring of content change
  • Coordinate tasks across multiple teams, and have a proven history of applying critical thinking and intellectual curiosity to drive change
  • Maintain processes to adhere to laws, rules and regulations
  • Administer defined procedures, production metrics and reporting, as well as exception processing, where applicable
Required Qualifications:
  • 3+ years of strategy development, change management, or related experience
  • Distinguished listening, verbal and written skills with keen attention to detail
  • Self-starter with strong analytical and problem-solving abilities
  • Effective interpersonal skills and ability to solicit input from others
  • Think strategically, operationally, and creatively
  • Prioritize workload, work with short deadlines and perform well under pressure
  • Work independently as well as part of a virtual team
  • Identify, solve, or escalate issues to ensure that program timelines are met
  • Provides input to, and supports operational readiness needs (create, update, maintain training materials, procedures, partner communications, etc.)
  • Proficient in Microsoft Office Applications (Word, Excel, PowerPoint) and Adobe Pro
Desired Qualifications:
  • Bi-lingual - fluent in Spanish
  • DWO tools and process knowledge including Messagepoint, HP Exstream, Agile Methodology, Jira, ALM, TSYS
  • 3+ years of experience in Marketing, Card/Deposits or Wealth Management Product, or related Servicing organizations
  • Understanding of product offer engine and source codes
  • Proven ability to establish and develop interpersonal relationships and work collaboratively with multiple levels of the organization, cross-functional teams, and across multiple work locations
  • Operational process, content inventory management, or workflow design experience
  • Write Test Objectives, review Test Scripts, create Post Install Scripts, and complete Post-Production Validation
  • Issue management and ability to identify, diagnose, escalate, and resolve production issues in collaboration with vendor, technology, strategy and other partners
  • Willingness to improve, develop skills, innovate, and change as the industry demands
  • Excellent time management skills
Skills:
  • Customer and Client Focus
  • Problem Solving
  • Risk Management
  • Adaptability
  • Attention to Detail
  • Collaboration
  • Critical Thinking
  • Issue Management
  • Analytical Thinking
  • Decision Making
  • Oral Communications
  • Presentation Skills


Shift:
1st shift (United States of America)

Hours Per Week:
40

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