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Receptionist

2 months ago

Colorado Springs, United States Joyner Law Full time
Description

We are a Criminal Defense firm that is on track for aggressive growth, and we need a Receptionist who can hit the ground running to give callers and potential clients an outstanding customer service experience.

Our Receptionist will build relationships with people who contact our firm looking for help with a legal crisis. Success in this position requires that you display a combination of empathy, experience, and skill. You will play an integral role in creating a memorable experience for clients and everyone else who contacts our firm.

We want to be known for helping clients come out of an extremely difficult process feeling as though they are a better person, in a better position, and that they had a team behind them that really cared and fought for them.

We are growing fast, and we are investing time and energy in building our A-Team. There will be training on the types of legal matters we handle, how we track our leads, and how to use our calendaring system. However, we are looking for someone who can hit the ground running when it comes to answering phones, routing calls, managing the firm calendar, and meeting deadlines. The ideal candidate will be able to take initiative in completing tasks with minimal hand-holding.

This is a part-time work-from-home (WFH) job where you are expected to manage a sizeable call volume. The pay will be $16 to $18 per hour, depending on experience, and the first 90 days of employment will be probationary. If selected, initial compensation is based on projected productivity and performance. All necessary equipment will be provided. During your probationary period, you will be expected to report to the Downtown Colorado Springs location. A parking pass will be provided.

Responsibilities

•Answers, screens, and directs calls to the Firm
•Answers basic general questions about the Firm
•Greets visitors warmly in a virtual setting
•Monitoring and responding to emails, forwarding important messages to relevant team members, and keeping the inbox organized
•Scheduling appointments: Coordinating meetings, appointments, and conference calls for staff using Clio
•Assisting with tasks such as data entry, filing, and document preparation as needed
•Responding to general inquiries about the organization, its products or services, and providing basic customer support
•Maintaining office supplies: Ordering and organizing office supplies to ensure smooth operations
•Other duties as assigned
•Answer phone calls and emails and communicate relevant information to the appropriate parties
•Arrange appointments for employees and keep the calendar up-to-date

Qualifications

•Bilingual (Spanish) strongly preferred
•1 year of experience as a receptionist, administrative assistant, guest service specialist, or similar position preferred
•Has previous experience with word processing programs and basic computer skills
•Excellent interpersonal skills, organizational skills, customer service skills, and verbal communication skills
•High school diploma, G.E.D. or equivalent