Solutions Engineer

2 weeks ago

Boston, United States Mavenlink Careers Full time

Description The Right Person:

You enjoy learning new things and are self-directed You are great at solving customer problems and do so effectively and with ease You are able to prioritize and parse internal and external needs You are friendly and outgoing, both in-person and over the phone You are comfortable giving and receiving feedback to/from other members of the team The Job: Become the “know it all” on our ever-evolving product and the use cases relevant to a variety of industries we serve Demonstrate and show off our product’s features, functions, and marketplace leadership by working closely with the Inbound, Outbound and Account Executive Sales Team Engage in the consultative selling process, gaining customer acceptance based on the communicated requirements of the software and engagement Build custom demonstrations showcasing relevant functionality prior to key customer meetings Scope and build POCs and/or participate in Pilot engagements, helping customers see the product fit in their environment Respond to technical portions of RFPs, ensuring short-listing of the solution Communicate tips and workarounds for prospects when the core product doesn’t meet requirements or when the requirements have better alternatives Work with the Product Management team, helping short-list key field requirements on the product roadmap for increased sales success Build ongoing relationships with power users and influencers during sales cycles to generate ideas on further product enhancements and improvements Identify uses of our API where external system integration is necessary and help scope initial Professional Services engagements Your Experience and Skills: Excellent written and oral communication skills Participated in major project delivery or consulting, lending a deep understanding of project management tools and processes Proven leadership in navigating and handling customer objections Degree in a technical field of study or an equivalent combination of training and experience Deep understanding of Software as a Service as well as common enterprise IT requirements Ideal, but not necessary: Knowledge with HTML, CSS, JavaScript, Ruby, Java, and other front and back-end programming languages

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