Customer Satisfaction Representative
2 months ago
Customer Satisfaction Representative page is loaded **Customer Satisfaction Representative**
**Customer Satisfaction Representative**
locationsDriveway Care Center - Medford, OR time typeFull time posted onPosted 30+ Days Ago job requisition idR24320 **Driveway**
Lithia & Driveway is the second largest automotive retailer in the U.S. and was named a 2021 Oregonian Top Workplaces award winner. We are one of the fastest-growing companies on the Fortune 500 (#231 in 2021)
With a mission of *Growth Powered by People*, Lithia & Driveway continuously creates new opportunities for our people. We aim to create an environment where you are enabled to reach your highest potential, where you feel both inspired and supported.
With core values to *Earn Customers for Life, Take Personal Ownership, Improve Constantly and Have Fun*, we believe in celebrating success and cheering one another on
**Customer Satisfaction Representative**
The Customer Relations Representative is responsible for ensuring the highest level of customer satisfaction at Driveway by assisting with the Customer and communicate the concern to the dealership.
**Responsibilities**
* Respond to customer concerns and complaints regarding their Driveway purchase.
* Work with the selling dealership to determine the best course of action to satisfy the customer.
* Serve as a liaison between the dealership and the customer
* Follows up with all customers within 24 hours to ensure customer satisfaction
* Maintain the Issue log to track vehicle issues and customer concerns. Verify and track customer 7 Day returns.
* Work with Delivery Coordinators when they need help with customer escalation.
* Collaborate with Reputation and Brand Team on reviews and negative Social Media sentiment pertaining to Driveway
* Develop a process for the handling of Better Business reviews and coordinate with dealership staff to ensure comprehensive resolution of all BBB reviews
**Skills and Qualifications**
* Strong attention to detail
* Sense of urgency
* Excellent communication
* Basic computer skills
**Competencies**
* Does the right thing, takes action and adapts to change
* Self-motivates, believes in accountability, focuses on results, makes plans and follows through
* Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results
* Thrives on a team, stays positive, lives our values
**Physical Demands**
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.*
* Up to 1/3 of time: standing, walking, lifting up to 25 pounds
* Up to 2/3 of time: sitting, kneeling, reaching, talking, hearing
**Reasonable accommodations may be made to enable individuals to perform the essential functions.*
NOTE: This is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed.
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****We offer best in class industry benefits:****
* Competitive pay
* Medical, Dental and Vision Plans
* Paid Holidays & PTO
* Short and Long-Term Disability
* Paid Life Insurance
* 401(k) Retirement Plan
* Employee Stock Purchase Plan
* Lithia Learning Center
* Vehicle Purchase Discounts
* Wellness Programs
High School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
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Medford, United States Lithia Motors Full timeDealership: L0397 Driveway Home Office Driveway.com | Customer Satisfaction Representative Location: Medford, OR Schedule: Tuesday - Saturday, 9:30 AM - 6:00 PM Compensation: $20.00-$22.00 Join the team at Driveway, where customer satisfaction is our priority! Position Overview: As a Customer Satisfaction Representative, you will play a crucial role in...
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