Front Office Agent

2 weeks ago

Baltimore, United States Maryland Staffing Full time

Front Office Agent Live your passion. Add your magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application. We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes. The Front Office Agent is responsible for hosting our guests during their stay; warm welcome upon arrival, creating unique memories specific to guest personas, creating and maintaining professional relationships with guests to enhance their overall experience. This role will contribute to the organization as an active business partner that is responsible for supporting the company's goals, objectives, vision, mission, and values. Essential functions include, although are not limited to: Providing excellent customer service and telephone etiquette, and actively aspiring to reach department and property defined goals and objectives. Hosting and welcoming guests with a friendly and sincere demeanor. Assisting with guest check-in and out process, as well as folios, invoicing and billing. Thinking outside the box to own and solve guest stay areas of opportunity. Going above and beyond to recover any service opportunities and exceed guest expectations. Communicating and partnering with all department leaders and hourly associates to ensure the guest experience is personalized and executed seamlessly. Maintaining proper record keeping for guest accounts, being knowledgeable about hotel services and local surroundings in order to answer, respond and communicate with guests regarding questions and requests. Qualifications: High School Diploma or equivalent, Bachelor's Degree preferred. Minimum of two years' experience in a hotel operations environment. Minimum of two years' experience in customer service. Possess basic math skills and have the ability to accurately handle billing. Ability to communicate clearly and speak, read, write and understand English well. Advanced skills in Word, Excel, PowerPoint, and Outlook; daily use of nearly all programs will occur. Physical requirements: Position requires walking and standing most of the working day; must be able to stand and exert well-paced mobility for up to 6 hours in length. Must be able to lift up to 15 lbs. on a regular and continuing basis. Must be able to bend, stoop, squat and stretch to fulfill tasks. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing. The pay scale for the Front Office Agent position is $20.00 per hour. In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

  • Front Office Agent

    3 weeks ago

    Baltimore, United States Maryland Staffing Full time

    Front Office AgentLive your passion. Add your magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your...

  • Front Office Agent

    7 days ago

    Baltimore, Maryland, United States Montage International Full time $40,000 - $80,000 per year

    Live Your Passion.  Add Your Magic At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.We...

  • Front Office Agent

    1 day ago

    Baltimore, MD, United States Montage International Full time

    Live Your Passion. Add Your Magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application. We...

  • Front Office Agent

    5 days ago

    Baltimore, MD, United States Montage International Full time

    Live Your Passion. Add Your Magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application. We...

  • FRONT DESK AGENT

    3 weeks ago

    Baltimore, United States Crestline Hotels & Resorts Full time

    Front Desk Agent The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures. Potential Career Paths: Front Desk Supervisor Front Desk Manager Front Office Manager -...

  • Front Desk Agent

    7 days ago

    Baltimore, Maryland, United States Delta by Marriott Baltimore North Full time $28,000 - $36,000 per year

    Job OverviewWe are seeking a dedicated and friendly Front Desk Agent to join our team at a premier hotel. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various...

  • Front Desk Agent

    3 days ago

    Baltimore, Maryland, United States Shaner Hotel Group Full time $35,200 - $35,400 per year

    Job OverviewAs a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. Your role is crucial in creating a positive experience for all visitors, handling inquiries, and managing reservations efficiently. You will work closely with various departments to ensure guest...

  • Tru Baltimore Inner Harbor East

    3 hours ago

    Baltimore, United States Aimbridge Hospitality Full time

    Join Our Team as a Front Desk Agent!  About Us The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.  KEY...

  • Hotel Ast. Front Office Manager

    6 days ago

    Baltimore, Maryland, United States Delta by Marriott Baltimore North Full time $48,000 - $60,000 per year

    Job OverviewWe are seeking an experienced and dedicated Hotel Assistant Front Office Manager to oversee the daily operations of our front desk and guest services team. The ideal candidate will possess a strong background in hospitality management, demonstrating exceptional customer service skills and the ability to lead a team effectively. This role is...

  • Reservations Agent

    3 weeks ago

    Baltimore, United States Four Seasons Full time

    Four Seasons - 200 International Drive [Front Desk Agent / Night Auditor] As a Reservations Agent at Four Seasons, you'll: Assist guests with booking reservations; Provide exceptional customer service over the phone and email; Maintain accurate records of reservations and guest information; Collaborate with other departments to ensure guest needs are met;...