Director of Account Management
2 months ago
Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out for individuals who don't view their weekdays spent at 'a job' but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you're attracted to a work hard, play hard environment and seek the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE
Position Summary
Thrive seeks to hire an experienced and dynamic Director of Account Management to lead our high-performing sales team. As a key executive, this individual will be responsible for driving sales growth, developing strategic client relationships, and leading a team of account managers to exceed performance targets. The ideal candidate will have experience guiding a sales team in complex solution selling and have a proven record of exceeding sales targets and goals, ideally within the MSP, cloud, or cybersecurity space. This role is ideal for a leader who thrives in a fast-paced environment and is committed to achieving excellence in customer satisfaction and revenue generation.
Primary Responsibilities
- Lead, manage, and mentor a team of 5+ account managers setting sales targets, performance metrics, and strategic goals aligned with the company's objectives
- Develop and implement effective sales strategies to retain existing clients and acquire new accounts, ensuring a high level of customer satisfaction and loyalty
- Analyze customer experience and health metrics, identifying key indicators and trends
- Work closely with the marketing, product, and customer service teams to ensure a cohesive approach to market penetration and customer experience
- Conduct high-level negotiations with key clients, establishing and maintaining profitable and long-term relationships
- Analyze market trends and customer needs to anticipate potential opportunities or challenges, adjusting strategies accordingly
- Prepare detailed reports on account status, forecasting, and business development, presenting to senior management and stakeholders
- Manage budgeting and forecasting for the sales department, ensuring resources are allocated effectively to maximize ROI
- Drive continuous improvement in sales processes and techniques through training, development, and the implementation of best practices
- Act as an escalation point for complex negotiations, optimizing deal structures
Qualifications
- Bachelor's degree in Business Administration, Sales, Marketing, or related field. An MBA is preferred
- 7+ years of relevant experience in sales or account management, with at least three years in a leadership role
- Proven track record of exceeding sales and retention targets
- Experience with negotiating diverse customer accounts, from SMB to enterprise
- Detail-oriented, adaptable, and able to prioritize in a dynamic environment
- Exceptional leadership skills with the ability to inspire and motivate teams
- Strong analytical and negotiation skills, with a keen ability to handle complex sales cycles
- Excellent communication and interpersonal skills, capable of fostering strong client relationships
- Experience working with clients in financial services preferred
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